Comments on: Are Responsive Brands Playing Favorites?

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Tue, 10 Nov 2009 23:59:48 +0000

[...] Are Responsive Brands Playing Favorites? – Social Media Explorer – Mar ‘09 [...]

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Tue, 10 Nov 2009 22:39:31 +0000

[...] Are Responsive Brands Playing Favorites? – Social Media Explorer – Mar ‘09 [...]

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» Top 40 + 200 Blog Posts on Social Media Spotlight Ideas — Mon, 09 Nov 2009 22:22:49 +0000

[...] Are Responsive Brands Playing Favorites? – Social Media Explorer – Mar ‘09 [...]

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By: Charles Sipe

Charles Sipe — Mon, 16 Mar 2009 02:36:59 +0000

I don't think it is a question of scale based on the number of people that Frank Eliason of Comcast has helped. He has over 27,000 updates! If Comcast can do it, there's no reason that Sprint or AT&T can't. It can't be that difficult to monitor “Sprint” on Twitter and have a small staff respond to complaints, can it?

By: Charles Sipe

Charles Sipe — Mon, 16 Mar 2009 02:36:59 +0000

By: Are You Treating People Like People | danny brown

Are You Treating People Like People | danny brown — Tue, 03 Mar 2009 22:56:09 +0000

[...] that treat us like people will have more success engaging us and generating positive opinion. Companies that treat us like machines will alienate us and [...]

By: Danny Brown

Danny Brown — Tue, 03 Mar 2009 20:02:17 +0000

Should we ask Mr Brogan if he has some spare pennies? I hear he's good buddies with that Ted fella from Izea..

Cheers Jason, appreciate the compliment.

By: Danny Brown

Danny Brown — Tue, 03 Mar 2009 20:02:17 +0000

Should we ask Mr Brogan if he has some spare pennies? I hear he's good buddies with that Ted fella from Izea..

Cheers Jason, appreciate the compliment.

By: Rachel Kay r

Rachel Kay r — Tue, 03 Mar 2009 20:00:18 +0000

Great post. What I find the most telling is that you were contacted by the media relations contact, not consumer relations. As a PR person, my job has never been to field customer complaints, but to shuttle any I may receive off to the appropriate people. Clearly in this scenario you weren’t being regarded as simply a consumer but a member of the press – which is why your complaint was probably handled with much more attention and care. As PR people we are trained to approach a dangerous situation involving an influencer with the utmost urgency. It is two different machines. Now if only I had that kind of power I wouldn’t have sat on the phone with a company’s customer service for an hour today and had my tweets totally disregarded. 

By: Rachel Kay r

Rachel Kay r — Tue, 03 Mar 2009 20:00:18 +0000

Great post. What I find the most telling is that you were contacted by the media relations contact, not consumer relations. As a PR person, my job has never been to field customer complaints, but to shuttle any I may receive off to the appropriate people. Clearly in this scenario you werenâ€™t being regarded as simply a consumer but a member of the press â€“ which is why your complaint was probably handled with much more attention and care. As PR people we are trained to approach a dangerous situation involving an influencer with the utmost urgency. It is two different machines. Now if only I had that kind of power I wouldnâ€™t have sat on the phone with a companyâ€™s customer service for an hour today and had my tweets totally disregarded. ïŠ