Comments on: Exploring Customer Service Efforts Using Twitter http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/ Social Media Consulting, Public Speaking and Education Wed, 17 Mar 2010 00:49:07 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Top 250 Blog Posts – Advertising, Marketing, Media and PR « Spotlight Ideas http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/comment-page-1/#comment-26344 Top 250 Blog Posts – Advertising, Marketing, Media and PR « Spotlight Ideas Fri, 04 Dec 2009 13:58:55 +0000 http://www.socialmediaexplorer.com/?p=1949#comment-26344 [...] Exploring Customer Service Efforts Using Twitter - Social Media Explorer - Oct ‘09 [...] [...] Exploring Customer Service Efforts Using Twitter – Social Media Explorer – Oct ‘09 [...]

]]> By: storesonline035 http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/comment-page-1/#comment-24222 storesonline035 Tue, 10 Nov 2009 06:41:18 +0000 http://www.socialmediaexplorer.com/?p=1949#comment-24222 Great article here! Very clear and informative; well written and I can see you put a lot of time and effort into it. Good job! Great article here! Very clear and informative; well written and I can see you put a lot of time and effort into it. Good job!

]]> By: » 10 Top Blog Posts on Customer Service / Support Spotlight Ideas http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/comment-page-1/#comment-24059 » 10 Top Blog Posts on Customer Service / Support Spotlight Ideas Mon, 09 Nov 2009 22:20:19 +0000 http://www.socialmediaexplorer.com/?p=1949#comment-24059 [...] Exploring Customer Service Efforts Using Twitter - Social Media Explorer - Oct ‘09 [...] [...] Exploring Customer Service Efforts Using Twitter – Social Media Explorer – Oct ‘09 [...]

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]]> By: winter123 http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/comment-page-1/#comment-24030 winter123 Thu, 05 Nov 2009 02:33:27 +0000 http://www.socialmediaexplorer.com/?p=1949#comment-24030 Louis Vuitton Matsuya Ginza Store done renewal and displays their “speedy” archives over past years <a href=http://www.tiffanysale.co.uk/ rel="nofollow">tiffany jewellery</a> online shop sells varieties of <a href=http://www.tiffanysale.co.uk/ rel="nofollow">tiffany jewelry</a> products, including tiffany bracelet, tiffany necklace, tiffany ring, tiffany earrings, tiffany pendant and various other tiffany replica jewelries. We are one of the biggest suppliers of <a href=http://www.tiffanysale.co.uk/ rel="nofollow">tiffany jewellery sale</a> <br>,<a href=http://www.handbagon.com/ rel="nofollow">Louis Vuitton</a> has been welcomed by many <a href=http://www.handbagon.com/ rel="nofollow">louis vitton</a> handbag lovers. I think there is no cheaper <a href=http://www.handbagon.com/ rel="nofollow">louis vuitton handbags</a> than you in the world. “speedy” is known as Louis Vuitton’s iconic line. Every arranged bags were very interesting.<br><br><br><br>Louis Vuitton Matsuya Ginza Store done renewal and displays their “speedy” archives over past years,<a href=http://www.wmbags.com/ rel="nofollow">Louis Vuitton</a> has been welcomed by many <a href=http://www.wmbags.com/ rel="nofollow">Louis Vuitton Handbags</a> lovers. I think there is no cheaper <a href=http://www.wmbags.com/ rel="nofollow">LV Handbags</a> than you in the world. “speedy” is known as Louis Vuitton’s iconic line. Every arranged bags were very interesting.<br>Louis Vuitton Matsuya Ginza Store done renewal and displays their “speedy” archives over past years,<a href=http://www.louisvuittonfr.com/ rel="nofollow">Louis Vuitton</a> has been welcomed by many <a href=http://www.louisvuittonfr.com/ rel="nofollow">Louis Vuitton Handbag</a> lovers. I think there is no cheaper <a href=http://www.louisvuittonfr.com/ rel="nofollow">louis vuitton sale</a> than you in the world. “speedy” is known as Louis Vuitton’s iconic line. Every arranged bags were very interesting. Louis Vuitton Matsuya Ginza Store done renewal and displays their “speedy” archives over past years tiffany jewellery online shop sells varieties of tiffany jewelry products, including tiffany bracelet, tiffany necklace, tiffany ring, tiffany earrings, tiffany pendant and various other tiffany replica jewelries. We are one of the biggest suppliers of tiffany jewellery sale
,Louis Vuitton has been welcomed by many louis vitton handbag lovers. I think there is no cheaper louis vuitton handbags than you in the world. “speedy” is known as Louis Vuitton’s iconic line. Every arranged bags were very interesting.

Louis Vuitton Matsuya Ginza Store done renewal and displays their “speedy” archives over past years,Louis Vuitton has been welcomed by many Louis Vuitton Handbags lovers. I think there is no cheaper LV Handbags than you in the world. “speedy” is known as Louis Vuitton’s iconic line. Every arranged bags were very interesting.
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]]> By: JasonFalls http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/comment-page-1/#comment-23511 JasonFalls Fri, 30 Oct 2009 16:57:04 +0000 http://www.socialmediaexplorer.com/?p=1949#comment-23511 Good question, Eric. I think (not arrogantly, just from talking to a <br>lot of people about it) this report was the first of its kind. I'm <br>sure the infrastructure cost analysis has been done on an individual <br>company basis, but would also anticipate they aren't really in-depth.<br><br>The key is that the cost is essentially confined to the human resource <br>time to serve the customer, plus a nominal cost (if any at all) of <br>purchasing a monitoring solution, some of which are free.<br><br>I can tell you that with a client of mine, we did an analysis of the <br>human resource time across multiple departments (30K+ employee <br>company) and, based on current and short-term projected conversation <br>volume of the company on Twitter, we estimated less than 15 hours per <br>week TOTAL of man hours to implement and maintain.<br><br>I'd love to hear what other folks have experienced with this, though. <br>Thanks for asking. Good question, Eric. I think (not arrogantly, just from talking to a
lot of people about it) this report was the first of its kind. I'm
sure the infrastructure cost analysis has been done on an individual
company basis, but would also anticipate they aren't really in-depth.

The key is that the cost is essentially confined to the human resource
time to serve the customer, plus a nominal cost (if any at all) of
purchasing a monitoring solution, some of which are free.

I can tell you that with a client of mine, we did an analysis of the
human resource time across multiple departments (30K+ employee
company) and, based on current and short-term projected conversation
volume of the company on Twitter, we estimated less than 15 hours per
week TOTAL of man hours to implement and maintain.

I'd love to hear what other folks have experienced with this, though.
Thanks for asking.

]]> By: JasonFalls http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/comment-page-1/#comment-23762 JasonFalls Fri, 30 Oct 2009 16:57:04 +0000 http://www.socialmediaexplorer.com/?p=1949#comment-23762 Good question, Eric. I think (not arrogantly, just from talking to a <br>lot of people about it) this report was the first of its kind. I'm <br>sure the infrastructure cost analysis has been done on an individual <br>company basis, but would also anticipate they aren't really in-depth.<br><br>The key is that the cost is essentially confined to the human resource <br>time to serve the customer, plus a nominal cost (if any at all) of <br>purchasing a monitoring solution, some of which are free.<br><br>I can tell you that with a client of mine, we did an analysis of the <br>human resource time across multiple departments (30K+ employee <br>company) and, based on current and short-term projected conversation <br>volume of the company on Twitter, we estimated less than 15 hours per <br>week TOTAL of man hours to implement and maintain.<br><br>I'd love to hear what other folks have experienced with this, though. <br>Thanks for asking. Good question, Eric. I think (not arrogantly, just from talking to a
lot of people about it) this report was the first of its kind. I'm
sure the infrastructure cost analysis has been done on an individual
company basis, but would also anticipate they aren't really in-depth.

The key is that the cost is essentially confined to the human resource
time to serve the customer, plus a nominal cost (if any at all) of
purchasing a monitoring solution, some of which are free.

I can tell you that with a client of mine, we did an analysis of the
human resource time across multiple departments (30K+ employee
company) and, based on current and short-term projected conversation
volume of the company on Twitter, we estimated less than 15 hours per
week TOTAL of man hours to implement and maintain.

I'd love to hear what other folks have experienced with this, though.
Thanks for asking.

]]> By: JasonFalls http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/comment-page-1/#comment-24037 JasonFalls Fri, 30 Oct 2009 16:57:04 +0000 http://www.socialmediaexplorer.com/?p=1949#comment-24037 Good question, Eric. I think (not arrogantly, just from talking to a <br>lot of people about it) this report was the first of its kind. I'm <br>sure the infrastructure cost analysis has been done on an individual <br>company basis, but would also anticipate they aren't really in-depth.<br><br>The key is that the cost is essentially confined to the human resource <br>time to serve the customer, plus a nominal cost (if any at all) of <br>purchasing a monitoring solution, some of which are free.<br><br>I can tell you that with a client of mine, we did an analysis of the <br>human resource time across multiple departments (30K+ employee <br>company) and, based on current and short-term projected conversation <br>volume of the company on Twitter, we estimated less than 15 hours per <br>week TOTAL of man hours to implement and maintain.<br><br>I'd love to hear what other folks have experienced with this, though. <br>Thanks for asking. Good question, Eric. I think (not arrogantly, just from talking to a
lot of people about it) this report was the first of its kind. I'm
sure the infrastructure cost analysis has been done on an individual
company basis, but would also anticipate they aren't really in-depth.

The key is that the cost is essentially confined to the human resource
time to serve the customer, plus a nominal cost (if any at all) of
purchasing a monitoring solution, some of which are free.

I can tell you that with a client of mine, we did an analysis of the
human resource time across multiple departments (30K+ employee
company) and, based on current and short-term projected conversation
volume of the company on Twitter, we estimated less than 15 hours per
week TOTAL of man hours to implement and maintain.

I'd love to hear what other folks have experienced with this, though.
Thanks for asking.

]]> By: 10 Top Blog Posts on Customer Service / Support | Advertising News http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/comment-page-1/#comment-23425 10 Top Blog Posts on Customer Service / Support | Advertising News Wed, 28 Oct 2009 17:59:40 +0000 http://www.socialmediaexplorer.com/?p=1949#comment-23425 [...] Exploring Customer Service Efforts Using Twitter - Social Media Explorer - Oct ‘09 [...] [...] Exploring Customer Service Efforts Using Twitter – Social Media Explorer – Oct ‘09 [...]

]]> By: Eric Colon http://www.socialmediaexplorer.com/2009/10/09/exploring-customer-service-efforts-using-twitter/comment-page-1/#comment-23416 Eric Colon Wed, 28 Oct 2009 10:29:32 +0000 http://www.socialmediaexplorer.com/?p=1949#comment-23416 Jason:<br> The article definitely shed some light on using this service and how to implement as well. <br>I was wondering has there been a study done on the infrastructure cost of implementing and maintaining? Jason:
The article definitely shed some light on using this service and how to implement as well.
I was wondering has there been a study done on the infrastructure cost of implementing and maintaining?

]]>