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Jason Falls

There’s a really good reason people love apps, and in particular applications from brands. They are often streamlined and simple versions of a company’s website or serve a specific purpose. There’s no annoying copy in marketing speak, no flash banners slowing down the page load, no pop-ups and, often, no confusion on where to go to get what you want. Why? Because mobile or tablet/iPad apps are supposed to be simple, serve 1-2 purposes and get out of the way.

Which is precisely what most users want from a corporate website.

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The Fun Of Strategic Thinking And Planning

August 30, 2010

Share There’s a 96-inch long white board in my office. It is where I collect my thoughts for specific projects as I’m writing, planning or producing them. It is currently full of lists and reminders for a client’s digital marketing and social media strategic plan. I go through notes from client meetings, make lists of [...]

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WANTED: Thought Fire-Starters And Status Quo Questioners

August 27, 2010

Share Would you like to be a regular blogger at Social Media Explorer? I’m taking suggestions (not applicants … it’s not a job) and nominees for smart thinkers, status-quo challengers, tool reviewers and people who understand social media marketing better be about business or you’ll be flipping burgers soon. I want to share this platform [...]

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Viralheat Makes More Social Media Monitoring Free

August 25, 2010

Share In February, we talked about social media monitoring newcomer Viralheat and how they were lowering the barrier to entry for social media monitoring by offering quality results at lower-than-typical prices. Now the rising start-up is doing even more to shake up the monitoring landscape by offering a top layer of monitoring results through its [...]

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The Problem With Empowering The Customer

August 23, 2010

Share My friend Edward Boches had a crappy experience at a Marriott Hotel last week. Like any good content producer, he blogged about it. Social media more than any other communications mechanism before has done more for placing market control back in the hands of the consumer. The barrier to entry to the web is [...]

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How To Comment Without Selling

August 20, 2010

Share Someone asked me a question about blog commenting recently that I thought peculiar. It’s a question that many brands, marketers and public relations folks have asked, for sure. But for whatever reason, the question just seemed odd to me. The person asked: “What is the best way for a corporation to comment on a [...]

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Understanding And Implementing Social CRM

August 17, 2010

Share There’s lots of buzz around “social CRM” software, strategies and programs these days. It’s getting the kind of play “social business” did about this time last year when the analysts at Forrester jumped ship for Altimeter and Dachis. They had to invent new phrases to sell their services to the C-Suite. If you don’t [...]

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The Paradox Of Social Media Tools

August 16, 2010

Share For the better part of the last five years, companies, agencies, consultants and managers have been sifting through all sorts of different platforms, softwares and programs, looking for that one social media tool that will solve their company’s or client’s problem. I have personally wasted about 57 aggregate days of my life sitting through [...]

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How To Drive Tweets With Your Presentations

August 11, 2010

Share I joke that Dan Zarrella has too much time on his hands. The “social media scientist” has been researching the social behaviors behind many social media tools long before HubSpot noticed and gobbled him up. The insights that he’s produced from that research over the years has been a mixed batch of awesomeness that [...]

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Checking In With Whrrl … At Whrrl

August 9, 2010

Share If you subscribe to my monthly newsletter, you know when it comes to location-based services, I’m quite partial to Whrrl. Unlike Foursquare or Gowalla, there’s more to Whrrl than checking in and getting coupons. Whrrl allows you to annotate your visit with notes, images and more to create virtual scrapbooks of your event or [...]

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Why I Want You To Come To Blog Indiana

August 6, 2010

Share Two weeks from today I will help kick off Blog Indiana for the second year. And I want you to join me there. It’s in Indianapolis August 20 and 21 with a neat Social Media 101 course on Thursday, August 19 for those in need of some basic knowledge. Frankly, Blog Indiana has a [...]

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