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Ike Pigott

Google – Let me be ME

by · November 8, 2013

I want to like Google. I really do.

But it is getting increasingly frustrating for both individuals and businesses to establish an online identity that is consistent across all platforms.

Let me explain my pain.

The I’s Have It

My name is Isaac Pigott. It has been since I was born. It will continue to be, unless I happen to witness a gangland murder, or stumble across evidence that forces me into the Witness Protection Program. (Which may be a fate worse than death for those who use social media.)

5 comments

Social Media and Pre-teens [VIDEO]

by · October 11, 2013

Today’s pre-teen has an instinctual understanding of the value of social networking, which is a good thing. It speaks to the way these networks are designed and to the user experience — that it is tapping into something fundamentally human in the way we connect.

However, that’s not enough. That stance assumes that the children involved also have the life experience necessary to recognize the boundaries of social norms, to handle bullying, to process peer pressure for what it is.

I posted this video last month in my effort to figure out where the lines are. I am depressed to say that most parents have never given this the first thought, and they should.

0 comments

Flipboard as Your Monster Sharing Hub

by · September 25, 2013

Maybe you’ve seen Flipboard as that gimmicky iPad reader. Maybe you’ve played with it a little bit, but got away from it before you made it a real habit. Maybe you do enjoy just kicking back and flipping through content — after all, that’s what most people do with tablets anyway.

So what if I told you that Flipboard made a couple of tweaks recently that make it a serious consideration for your business?

11 comments

The Fourth Question Has Changed

by · July 17, 2013

This is a strange time for marketers. So many of the fundamental metrics that have been essential to the business have been rendered either meaningless or less meaningful. The definition of “audience” has changed, and the math now reflects niches and behavior and tracking to a degree that is as useful  as it is maddening.

Some consultants will tell you that if you create great content, you don’t have to worry as much. And they used to be right. The successful marketers have injected added value to their messages – some opting for humor, some for utility, others for sheer journalistic weight. But the recipe for great content isn’t as easy as just adding butter (and given Paula Deen’s woes, butter might be the only entity that hasn’t cut ties with her.)

Still, there are some basic steps that you can walk through to ensure you aren’t entirely losing your way. Ask yourself:  

3 comments

The Most Bogus Metric

by · April 26, 2013

I love Twitter. I really do. Even when I have a beef with it, I recognize that it is an amazing tool connecting people and businesses and cultures and organizations and thoughts and ideas and revolutionaries. And it was built by a small conclave of guys who had no idea what it would grow up to be.

But there is a gap in our measurements, and it’s one that Twitter might make some real money while fixing the most bogus metric of all.

7 comments

Threads That Entangle Your Crisis Communications

by · April 19, 2013

Facebook is rolling out its Threaded Comments for brand pages, and on the surface it seems to be a great tool for engagement.

However, not everything that is good for the one makes sense for the many.

4 comments

Some Solutions to Social Media Hijacking

by · March 1, 2013

The recent hacking of two major brand accounts (Burger King and Jeep) should have prompted some conversations and concern among those of you who manage a Twitter account for your brand. Whether you’re a Fortune 500 multinational or a local small business armed with Tweetdeck and a prayer, it’s time to do some deeper thinking about security.

The Good News First

  • Fortunately, for both Jeep and Burger King, no permanent damage was done to their reputation or the value of their respective brands.
  • Twitter issued a security fix!
15 comments

Livefyre Torched As Spam – Are You Next?

by · January 18, 2013

Words like “Engagement” and “Conversation” have been drilled down to the point of self-parody. Anyone putting together a Social Media Bingo Card would be foolish to ignore them — and in some businesses, those words represent real business. So much so that there is an entire industry built around comment management and making the activity around online interactions as “sticky” as possible.

21 comments

What Charter Doesn’t Understand About Social Media

by · December 13, 2012

In a move that surprised even the most jaded customer, Charter abruptly pulled the plug on its social media customer service team. But why? A brief statement from the company:

“We believe speaking directly with a customer is a more personal, effective and consistent way to answer questions, solve an issue or provide information, and we will focus our efforts on these means of communications. We’re committed to treating our customers with great care, and we believe that person-to-person interaction accomplishes that in a more meaningful way for more of our customers.”

…and some analysis from SME’s Ike Pigott:

23 comments

About Ike Pigott

Ike Pigott

In his previous life, Ike Pigott was an Emmy-winning TV reporter, who turned his insider's knowledge of the news cycle into a crisis communications consultancy. At the American Red Cross, serving as Communication and Government Relations Director for five southeastern states, Ike pioneered the use of social media in disaster. Now -- by day -- he is a communications strategist for Alabama Power and a Social Media Apologist; by night, he lurks at Occam's RazR, where he writes about the overlaps and absurdities in communications, technology, journalism and society. Find out how you can connect with Ike or follow him on Twitter at @ikepigott. He also recently won the coveted "Social Media Explorer contributing writer with the longest Bio" award.

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