Posts by author:

Ike Pigott

Five Reasons to Blog Offline

by · November 9, 2012

Ike… you’re crazy, man! The whole purpose of social media is being social, right? Why would you have a blog and not share it with anyone?

Great question. So let’s answer that by going back to the roots of the word “blog.”

Blog = (we)blog, or “web log.” Technically speaking, a blog is any online tool that you update frequently. Preferably, it has built-in resources and features that make updates easy. There’s nothing inherent in that definition that assumes “community,” or “comments,” or for that matter, “visibility.”

So here are some reasons you ought to keep on offline blog:


The Reporter’s Guide to Customer Experience

by · August 22, 2012

Congratulations! You did all the hard work, studied your options and embarked on a social media program for your company. You’ve already accomplished the second most-difficult part of maintaining a social presence that will keep your customers informed and engaged. The hardest part?

The rest.

We often got lost in the bright and shiny glare of the tool-of-the-day, and lose track of what’s important.

Now that you’ve launched, you need to take a critical eye and examine what seems to be working and what isn’t. And while there are so many variables for small/medium/enterprise and retail/service that a checklist isn’t really viable, there is a way to make sure you’re asking all the right questions about how you are maintaining your program.


How Long Should Your Blog Post Be?

by · July 20, 2012

Lately, I’ve seen a lot of people asking this question. The answer varies quite a bit, so let me be more definitive.

A blog post is as long as you need it to be to make your point, and no more.

But what about the search engines? What about the research about most clicked posts?

Forget them. They measured content that you didn’t write, for people who you don’t care about. It’s like averaging the height of the top 100 chess Grandmasters, and telling you that the optimum player is 5′ 7″.


The Balkanization of The Parking Deck

by · June 14, 2012

I work in a building with a rather large parking deck. Seven floors, if you include the roof, yet all is not as it seems. Unlike many such structures, getting to the top doesn’t require seven rounded upward turns — ours could best be described as a double-helix. (Efficiency in our DNA.) What this means is that your trip up (or down) doesn’t go past every single vehicle: you only see half. The twin spirals do connect at top and bottom where one can cross over to the other side, but few do.


Do Your Customers Know You Mine Them For Data?

by · December 30, 2011

Many times, the best way to find out something about a group of people is to simply ask them. However, that isn’t always a surefire source for truth. The gap between what we do and what we say we do is wide enough to support entire industries.

For instance, the people who publicly tell you they back a particular candidate might vote for someone else behind the privacy curtain. We all like to be thought of as smart, progressive, dependable, creative, sexy, good listeners and caring. The temptation to bend the truth on a question is strong, even when we don’t know the questioner. We are just as prone to lie to the Gallup or Nielsen caller as we are to the woman across the street who can’t keep a secret.


Black Friday? Try Blank Friday

by · November 25, 2011

No doubt you’re either in the Black Friday shopping scrums, or smugly congratulating yourself for dodging the melee. (Or maybe, like me, you’re watching the kids while a significant other is tossing elbows in an attempt to get one of the five loss-leader gadgets meant to lure shoppers…)

From an online marketing perspective, however, I’m more interested in Blank Friday.

That’s the day Facebook made a big shift that changed our search volume:


The Best Laid Deals Oft Go Astray

by · November 10, 2011

Clout is an important thing to have. Klout can be a fun thing to have.

Clout is the ability to influence, and get things done. Klout purports to be a measure of your online influence.

Presumably, the more Clout you have in real life, the more Klout you’ll have online. And just like in real life, it turns out that we’re all influential in different things.

What Klout is trying to do is admirable, in a way. But at times the execution will be off.


Four C’s for Community Cultivation

by · July 7, 2011

I have a friend who is building a nice niche community around natural hair. While not entirely new to communications or even blogging, she was new to the concept of building an intentional audience. She asked me for suggestions, and this is what I shared with her:

Four C’s to build a community

1) Content

If you don’t have content, you won’t bring any new value. Concentrate on building out your content in the proportions that matter to your intended audience. You may have a lot to say about a particular niche, but odds are you won’t be able to grow until you widen it out further.


About Ike Pigott

Ike Pigott

In his previous life, Ike Pigott was an Emmy-winning TV reporter, who turned his insider's knowledge of the news cycle into a crisis communications consultancy. At the American Red Cross, serving as Communication and Government Relations Director for five southeastern states, Ike pioneered the use of social media in disaster. Now -- by day -- he is a communications strategist for Alabama Power and a Social Media Apologist; by night, he lurks at Occam's RazR, where he writes about the overlaps and absurdities in communications, technology, journalism and society. Find out how you can connect with Ike or follow him on Twitter at @ikepigott. He also recently won the coveted "Social Media Explorer contributing writer with the longest Bio" award.

Other posts by