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Jason Falls

Content Lessons From The Real Pros

by · July 21, 2014

Saturday night’s Dwight Yoakam show at the annual Forecastle Festival in Louisville was my fourth or fifth time seeing him. Not many famous people hail from my hometown, and fellow Pikevillians tend to keep track of the ones that do.

One subtlety I noticed about Yoakum’s performance this time around that was different than my previous concerts was the choice of material. Yoakam and band played a wide variety of his hits from as far back as Guitars, Cadillacs, Etc., Etc., his first album from 1986. At previous shows, he played mostly songs from whatever album he was touring to support with a handful of hits from throughout the years. He has always done a medley tribute to Buck Owens, including Streets of Bakersfield, but pretty much sticks to the current LP’s tunes.

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Tech Support Just Got Easier, Safer

by · July 14, 2014

What do you do when a customer calls with an odd complaint about your website? They can’t find the “Buy” button or get to a certain page they’re looking for? When visual assistance is what they need and exposure to exactly what they’re seeing is the quickest way to a solution we are often left with cumbersome options?

You could ask the customer to log on to a screen sharing application like Join.me. You could have them take a screen shot and email it. You could ask them to figure out how to download an app then give you remote access.

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Need Help Finding Work? See A Bank. Yes, A Bank.

by · July 7, 2014

The cornerstone of strong content marketing or even more specifically social media marketing is providing value to your audience. Talking about you almost never accomplishes that. Finding ways to talk about them is where you need to focus. However, you’ll need to be ready to face the fact that often times the value you provide may have little connection to the product or service you sell.

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The Three Approaches To Making Money

by · July 1, 2014

There are really only three approaches to making money online or offline. The trick is figuring out which approach you are cut out for. No, I’m not talking specific actions to produce revenue. I’m talking big picture approaches. But it does boil down to three.

1. Create Original Content

These are artists and artisans, musicians, moviemakers and writers. Your content is so unique, so valuable, that you can simply publish or produce it and the masses will buy. This group of people are gifted, unique and rare.

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Why It’s Good To Be The Asshole

by · June 23, 2014

Perhaps it’s that the news of the day bothers me more now since I have to explain a lot of it to the inquiring minds of my children. Maybe I’m getting more cranky in my old(er) age. Or it could be that I just like a good fight. Whatever the reason, I seem to have gotten into more debates and discussions about social issues and politics lately on my social networks.

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Proof It’s Not Facebook.
It’s You.

by · June 16, 2014

Ah, we conspiracy theorists are a persnickety bunch, aren’t we? Facebook reach drops dramatically, a Silicon Valley-based blog identifies a source saying the network is intentionally dialing back organic reach for brands and we all point fingers and complain about being held down by the man.

Facebook responded to this spring’s organic reach fiasco by saying there’s no manipulation. It’s just the network effect at play: People have too many friends and like or follow too many interests, brands and causes for everyone to fit nicely in the 300 or so pieces of content they deliver in a person’s newsfeed.

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The Powerful Manager and the Email Summary

by · June 9, 2014

Mini crises pop up all the time. Some are little fires, snuffed out immediately. Others can smolder for days before bursting into a full-scale inferno. The more people involved within your organization, the harder they are to control.

Typically, when tempers flare and the he said-she said battles commence, I ask the parties involved to email me a summary of what happened and what they’d like to see happen as a result before I act. In the digital/mobile/social age, I’m sure you can anticipate how warmly that is received. It happened last week and the three parties involved all responded with, “Just call me tomorrow.”

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The Powerful Manger and the Email Summary

by · June 9, 2014

Mini crises pop up all the time. Some are little fires, snuffed out immediately. Others can smolder for days before bursting into a full-scale inferno. The more people involved within your organization, the harder they are to control.

Typically, when tempers flare and the he said-she said battles commence, I ask the parties involved to email me a summary of what happened and what they’d like to see happen as a result before I act. In the digital/mobile/social age, I’m sure you can anticipate how warmly that is received. It happened last week and the three parties involved all responded with, “Just call me tomorrow.”

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The One Word Your Marketing Needs To Focus On Now

by · June 2, 2014

When you deliver a relevant message to a relevant audience at a relevant location and a relevant time, you hit the Relevancy Bullseye. This opens the opportunity for your brand to convert at previously unthinkable rates. We’ve preached this at Social Media Explorer for a long time now. For many brands, they’re only just now discovering what we meant.

Thanks to plummeting organic reach numbers on Facebook, brands are starting to leverage paid media there to support organic social content. For those that are dialing in the targeting, making the posts appear only before the most relevant of audiences, conversion rates are stunning.

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About Jason Falls

Jason Falls

Jason Falls is the founder and chief instigator for Social Media Explorer's blog. He is a leading thinker, speaker and strategist in the world of digital marketing and is co-author of two books, No Bullshit Social Media: The All-Business, No-Hype Guide To Social Media Marketing and The Rebel's Guide To Email Marketing. By day, he leads digital strategy for CafePress, one of the world's largest online retailers. His opinions are his, not necessarily theirs. Follow him on Twitter (@JasonFalls).

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