Category archives for

– Business Innovation –

What I Learned About Communication From the Dentist

by · January 20, 2015

What I really wanted to title this post is, “What my dentist taught me about communication, setting expectations, and education.” That is pretty long, so communication will suffice.

I have had a tough time over the past two months with my dentist.

To be clear, technically speaking, the dental work itself has been on point. My dentist and his staff are the nicest folks around, sincerely.

The problem is that every single time I went in, I had no idea what was going to transpire, what that day’s appointment would include, and ultimately how long the entire process would take.

This resulted in a continual pattern of misplaced hope that the end was nigh, only to be told that I had to come back in a week, or two days, or three more weeks.

5 comments

An Ode to Mailing It In

by · December 24, 2014

Well, we’ve made it. It is the last few weeks of the year and everyone is either on vacation physically or mentally. Not much gets done this time of year in the business world that I work in. Sometimes it’s different, last year was one of those years. I was neck deep in projects and strategy development. But this year, this year is closer to normal than last year.

Personally, I love this time of year because it is so different than the rest of the year. I usually spend my day in high gear. A lot of energy flows from me during the day and at this time of year; I like to take it down a notch (or 50). And it’s refreshing. I take the pedal off the metal. My days are not planned to the minute. I love that things slow down for the most part at work and I am able to take a minute and reflect on what has happened this year. And maybe we should all take a minute and do that. Take a day. Reflect on the year that has passed. Look at the wins. Look at the losses. Look at the places where you really rocked. See where you might have done better.

1 comment

Mission-driven business will always win

by · December 4, 2014

Last month an article was written and widely circulated about a former employer of mine, the who is not important, what was important was the assertion that they lost their mojo because they shifted focus from being all about the “mission” to maximizing shareholder value. These types of articles always cause me to pause because the downward spiral of a business is not one decision, but a series of decisions. But, the fact remains when you stop delivering value to your customers; you are exponentially less likely to follow a growth trajectory.

3 comments

The Only Game Worth Playing is the Game of No Games

by · November 4, 2014

If you’ve ever sat in a conference room for a meeting, you’ve experienced games. Everyone plays games; even you. It is possible to eliminate the games if YOU decide to stop playing. Games kill innovation, progress, and culture. The only game that is worth playing is the game of no games. How do you do it? First, you have to recognize the games that are being played and why people play them.

0 comments

Focusing to level up

by · September 18, 2014

Fall for me is more of a new year. I have always been mentally on a school calendar. Fall means taking a look at things anew. I don’t make many New Year’s Resolutions because I do most of my assessments in the fall at back-to-school time. And in the spirit of leaves turning, let’s take a look at where we are to start thinking about where we can go next.

How can we graduate from where we are to get closer to where we want to be?

5 comments

How Sococo is Completely Transforming the Virtual Office

by · July 16, 2014

One of the biggest challenges within a remote work environment is how to encourage the natural collaboration that would happen inside of an office environment. This is one of the things SME has been trying to figure out for the last couple of years. We know that most people don’t get their best work done in a cubicle so we’ve shunned opening a corporate office, but we wanted to figure out a way to capture those water cooler conversations and ad-hoc brilliance that comes when two people start hashing out a problem in the hallway.

We just figured out a huge shortcut to getting all the benefits of an office without actually having one; Sococo.

7 comments

7 Tools I Could Not Live Without When Working Remotely

by · July 11, 2014

In my last post, I shared a few tips to help you set yourself up for success as a remote-worker. But, getting setup is just the beginning. It takes organization, simplification and the help of several tools to stay efficient.

Here are the seven tools I rely on to be efficient, effective and to exceed expectations during any given workday:

Basecamp There is nothing more stressful than not having what you need, when you need it. Basecamp is a project management tool that helps you keep everything and everyone in one place. At SME Digital, the agency arm of Social Media Explorer, we use Basecamp for all client and internal projects. Having all communication, meeting notes, deliverables and files in one place, accessible to all internal team members and clients makes projects run smoothly. We also use the task feature that allows us to assign “to-dos” to specific people with a due date to serve as a reminder.

15 comments

Four innovation traps to avoid

by · July 3, 2014

We work with a number of very large organizations that strive to innovate in their category. Innovation is an awesome buzzword. One that gets shareholders excited. There are in fact whole departments at some companies dedicated to innovation. In addition to large organizations, I’ve also been involved with start ups of late who have laid out their sole purpose to change the way things are done in various industries…you, know disruptors. And these two entities, large companies and small startups do things so completely differently, but the ones that really come through and innovate and disrupt, they have either avoided these traps, or were nimble enough to escape the trap quickly and adjust.

9 comments

Why we abolished our vacation policy

by · July 2, 2014

We recently made a big change for all of our employees of Social Media Explorer | SME Digital. We completely abolished our vacation policy. That’s right, we just blew it up completely. There were a lot of reasons for this decision that really go to the heart of how we treat our employees that I thought were worth discussing with our readers.

18 comments