Category archives for

– Social Media Marketing –

Community Is About Your Behavior, Not Your Brand

by · April 9, 2013

Think for a moment about the communities you’re a part of. Typically, our minds begin with geographic qualifiers and branch out. I’m a member of my local community, which can be described in the context of my city or my neighborhood. Distilling down to the neighborhood association sickens me — mine is run by rabid former hall monitors — but it certainly applies.

19 comments

E-Commerce Content Strategy and Amazon’s Goodreads Purchase

by · April 5, 2013

As a lifelong book lover (and recent self-published author), I was taken aback by Amazon’s recent announcement that they are buying social reading website Goodreads. Although not for the ridiculous One Billion Dollars that Bloomberg posited (cue pinky-to-mouth Dr. Evil pose.)

I love Goodreads. I love Amazon. I’m just not sure that as a consumer and producer of books, I love the two being in a state of peanut-butter-and-chocolate, Reese’s Cup togetherness.

However, as a professional who provides content strategy at an ecommerce company, I have to set aside my personal quibbles and look at this move from a business perspective. From that point-of-view, there are some interesting implications.

0 comments

Givers, Takers and Fakers

by · April 1, 2013

The social marketing space is an awesome collection of people. I’ve had the good fortune to get to know many of them in the last few years. Generosity of time and spirit is a common thread. Unfortunately, it’s not always the case. I spent three years or so helping other people build their businesses, lending time, travel, ideas, promotions, etc. When I needed help building my business, the true colors showed. Genuine friends emerged. The others were outed, even if they didn’t know it.

20 comments

HP Empowers Social Care in Customer-Manned Forums

by · March 28, 2013

They may not be talked about much, but forums are a driving force in true social media success. Social Media Explorer has experienced the prevalence of forums first hand. When we begin working with a client we create a Conversation Report, which uncovers research on where online conversations are happening around their brand, competitors and industry. More often than not, we find the majority of conversations are happening in forums. In fact, the publicly available Social Media Explorer Conversation Report, “What Consumers are Saying About Banking” showed that 90% of conversations about banking and banking products happen on FORUMS and less than 1% happen on social networks. It’s funny. Despite how much forums dominate the share of conversation for brands, rarely, will you find someone talking about their “sexy” forum strategy. That’s probably because forums are viewed as “old-school” and less relevant. I’m not scared to admit it. We create some truly stellar forum strategies and they can be immensely powerful in driving relevant conversation with the right target market.

4 comments

8 Step Social Media Strategy [Infographic]

by · March 27, 2013

Although social media continues to thread its way into the fibre of more and more organizations, my experience is that many small to mid-sized companies are still lagging behind when it comes to the development and implementation of their social media strategies.

A recent study by the Altimeter Group might suggest otherwise, stating that “most companies feel they have fairly coherent social strategies”, but given the advanced nature of the sample i.e. social strategists, large organizations, etc. my sense is that the findings may not represent the experiences of the majority of companies that are using social media.

38 comments

Will Social Media As We Know It Be Enough?

by · March 21, 2013

I had the misfortune of being home sick last week and watched daytime T.V.  for the first time in years.  Barely able to change the channel, I watched a lot of commercials. What I noticed was a trend in focusing on personal service and hand-crafted products.

The Personal Touch Is More Important Than Ever

Commercials for the Discover Card had the message that when you call, a human being will answer the phone.  And that person will talk to you in a way that feels like you are being talked to by someone who is like you.  Over several different Discover ads, the main character was a completely different demographic, and in each one, the customer service rep on the other end of the line at Discover spoke in his or her accent, looked like the caller and completely understood the caller’s needs.

11 comments

Social Media is as Worthless as the Telephone

by · March 15, 2013

Welcome one and all to the world premiere of the Theater of the Absurd, the soon-to-be-infamous TOTA. Please take your seats.

We’re very excited to bring you our first program, “Social Media is as Worthless as the Telephone.” We had the privilege (the playwright asked us to say that) to discuss the inspiration for this script with Barry, who is known not for his contributions to modern theater, but for writing marketing communications, websites,  blog posts, and various forms of online content. Whether it was passion, frustration or simply one too many espressos, Mr. Feldman was extremely animated when he explained the genesis of his one-act play came from having read close to 1,000,000 articles about C-level executives’ disregard for social media.

12 comments

Where to Put That Extra Dough in Your Marketing Budget

by · March 13, 2013

Recently I was asked by a small business owner a question I’ve heard all too many times, “Hey Jason, I have an extra $1,000 a month in my marketing budget, where should I spend it?” I’m sure most have heard this question, in some amount or other, several times themselves. It’s a pretty common question with a wide-range of responses. After all, there’s no such thing as a marketing magic bullet (Despite what every “expert” under the sun will claim). Everyone’s business is unique enough to warrant its own solution. However, before you use that as an excuse to go running off to throw buckets of money at the newest marketing fad , take a step back and evaluate your current marketing initiatives. Many times the greatest ROI comes not from spending money on something new, but instead by investing in something you’re already doing.

4 comments

Social Media’s Dirty Little Secrets

by · March 12, 2013

It’s fluff. When most companies think about social media they think of going “viral”, building a large following, and having a built-in audience that will forever bend at your whim. We categorize social media as “cheap marketing” or even worse “free marketing”. I would hope that we’ve moved past that, but it’s still what I’m seeing being sold to executive teams. There are big problems with approaching social media this way, but the biggest is that it is a surefire way to fail.

18 comments