You’re garbage. Such incompetence. You suck at your job. Fail.
This week’s “Listen to This” took me to a dark place in my professional career. A place that didn’t really exist before the adoption of social media. My guess? You’ve been to this place, too. Or you’ve at least seen it.
This American Life Episode 545 (“If You Don’t Have Anything Nice to Say, SAY IT IN ALL CAPS”) is quite dark, full of tough language, subject matter, and personal stories that might not sit well with everyone. But it’s an important hour, and one that I want to put a spotlight on today. There’s not a singular moment this week that grabbed my attention, more of an overall feeling. If you take the hour to listen in, you’ll understand.
“Communication crisis”; are you familiar with the term? It could go by so many other names, but essentially it’s the period of time directly after you have screwed up, particularly in social media. There is a mistimed post, an unfulfilled promise, a hashtag gone wrong, a bad attempt at a joke, or simply poor communication, followed quickly by a releasing of the hounds.