Category archives for

– Social Media Measurement –

Why Cost per Acquisition Is the Only Metric That Really Matters

by · March 28, 2014

There’s no denying it. You cannot consider yourself a great ad person unless you know your numbers.  At SME Digital (the agency arm of Social Media Explorer), we’re all about garnering results that are measurable. After all, you aren’t an effective marketer if you aren’t tracking the numbers.  Even more, you aren’t a top-notch marketer if you’re not tracking the one metric that matters above all others: Cost per Acquisition (CPA).

Now don’t get me wrong, all those other metrics are important too. Metrics like:

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Social media ROI is nothing but a numbers game

by · March 3, 2014

Every time a marketer says that social media ROI isn’t important or doesn’t tell the whole story, a piece of their career potential dies. I will be the first to tell you that social media ROI isn’t the end all, be-all metric. But I will tell you that it is one that absolutely can’t be swept under the rug or forgotten. You may not care about ROI, but every person who has real influence over your career cares…and they care A LOT. So we need to embrace it and figure out how to get the numbers that would actually give us a chance to get that seat at the executive table. Think that’s malarkey? The distrust from CEO’s is extending to the entire marketing team up to the CMO and the top reason is inability to deliver ROI. In essence, not figuring this out could impact your career trajectory.

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Social Sentiment’s Missing Measures

by · January 29, 2014

Social-analytics accuracy is essential, whether you seek broad understanding of attitudes that affect your business, early warning of emerging threats, or to spot individual issues for customer care. Yet as I wrote in 2012, “focus on accuracy distracts users from the real goal, not 95% analysis accuracy but rather support for the most effective possible business decision making.” The most accurate and sophisticated listening/response program will fail if you’re not measuring values that matter and communicating useful and usable insights.

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2014 Marketing Measurement Predictions

by · December 31, 2013

The world of marketing measurement has evolved drastically over the last 5 years. I’ve personally watched as we have moved from theory into practice and it has been inspirational to say the least. I’ve seen some trends with the companies I’ve talked to that I thought it was time to talk about what trends are bubbling to the top.

I wanted to take a look at where the industry is headed and make some predictions so that marketing teams can finally get ahead of the curve.

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The $21,000 Tweet: From Social Right to Your Pipeline

by · July 25, 2013

I used to believe that you’d have better luck running into Bigfoot in Central Park than getting a big-ticket lead from a tweet, but I’ve been proven wrong. The Sasquatch sighting of Twitter marketing happened, landing a dizzying $21,000 deal from a simple tweet. Here’s a screenshot of how fast the “Bigfoot deal” accelerated from tweet to signature.

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The Social Media Tortoise and the Hare – Part 3

by · June 26, 2013

This is the third and final post in a 3 part series which takes a deep look into the maturation of the social listening market. In Part 1, I discussed the value of balancing pushing content versus pulling data to garner insight.  I also introduced the concept of the 4 pillars of social listening: Features, Content, Accuracy and Infrastructure. In Part 2, I shared how these 4 pillars applied to the development of the listening market and how you can use this information to make decisions for your organization. Today I will share with you some questions to ask a potential social media listening partner as well as arm you with information to move your organization forward. 

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The Social Media Tortoise and the Hare – Part 2

by · June 20, 2013

The concept of social listening is an integral component of being able to produce measurable ROI from your social media strategy. In Part 1 of this 3 part series, I discussed the value of balancing pushing content versus pulling data to garner insight.  I also introduced the concept of the 4 pillars of social listening: Features, Content, Accuracy and Infrastructure. Today we will further discuss the 4 pillars and how an understanding of them will help you make decisions for your program.

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How to Make the Business Case for Social Media Marketing

by · June 4, 2013

“Everyone’s doing social media marketing, but does anyone know if it’s worth the investment? The people we marketers report to—the ones who sign off on budget requests—and we ourselves want to know how we can measure the return on our investment in terms of business metrics like leads and sales.

Throughout 2013, pressure will increase on marketers to use metrics to close the loop between our social efforts and actual revenue.”

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Is Predictive Modeling the Future of Decision Making?

by · May 28, 2013

With all the time we spend talking about the best ways to measure, the best metrics to measure and how to measure, it’s important to occasionally raise our heads to look at what is on the horizon. Then we can rise above some of the minutia that fills our brains today and get a glimpse of where this is all headed. As technology allows us to process more data faster the next logical step is to start to actually predict the impact a few key decisions will have on sales, revenue and costs.

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