Customer Twervice

More and more companies are trying to find ways to utilize Twitter for their marketing efforts. Many of those who have found success on the micro-blogging platform have done so using Twitter as a supplement to their customer service efforts.

“Customer Twervice: Exploring Best Practices and Case Studies In Customer Service Efforts Using Twitter” explores 10 companies with customer service efforts using Twitter in order to explorer commonalities and differences in their approaches, extract best practices and plant seeds of ideas for those thinking about employing Twitter to help their customer service efforts. The report is free. Download “Customer Twervice” by clicking here.

As a supplement to the report, you can ask questions of me or others involved in the case studies and examples used in the report by simply adding the hashtag “#twervice” to a tweet on Twitter. And, if you like the information here, please Tweet it and let your friends know about “Customer Twervice.”