Facebook Saturation

by · March 4, 201327 comments

Facebook is getting noisy. You’ve noticed it, too. If I’ve had one person mention a lot more sponsored posts and in-stream advertising in the last month, I’ve had 100. It’s frustrating for some users, interesting for marketers and a economic boon to the advertisers using it well.

But let’s not make assumptions about why it’s happening, how people are reacting to it or what it means because assumptions are, almost always, wrong.

Do Facebook Users Hate Ads and Sponsored Stories?

The answer is that it depends on the user. Social media purists claim that “everyone hates ads,” and “nobody clicks on them.” And they’re not only wrong. They’re damn wrong. A recent campaign I saw for a company that posted a Facebook offer supported by a buy of around $5,000 saw 1.5 million impressions and 40,000 claims.

That’s 40,000 people (the brand has about 200,000 Facebook fans) that saw the ad, clicked on it and claimed the offer.

Do Facebook Campaigns Actually Make Money?

The same case study mentioned above did. Remember, they spent $5,000. The purchase item (the claim was free, but once you turned it in, you bought the product) was $30. Even at a conversion rate of five percent (which is high in SEM, but not in Facebook offers in my experience), you’ve made $60,000. (I wasn’t privy to how many they actually sold.)

Sponsored stories and Like-gathering campaigns are a bit of a different animal, but remember my thoughts from last week about conversion rates? If you know you can drive, say, eight percent of your Facebook fans to purchase an offer or deal, then driving more Likes means increasing the number that eight percent produces.

If you work backwards from the amount of money you want to make, you can determine how many fans you need at what price point to build your promotion.

Isn’t Facebook Just Desperate For A Revenue Model

Certainly the increased frequency with which you’re seeing offers, sponsored stories and ads — not to mention Facebook Gifts which is building out some compelling functionality to drive purchases — shows that the billion-user-gorilla in the room is focused on driving revenue. They’re a publicly traded company now and have to do so or investors will sack the leadership.

But I wouldn’t use the word “desperate.” Rather, I’d say they are fine-tuning the network to be a revenue engine. Certainly, they will need to watch the delicate balance of user-experience, but when enough people will click on an offer to motivate advertisers to keep coming back and spending their money, it’s hard to swallow the myth that the ads aren’t effective or that people don’t click on them.

Gifts was mentioned as part of a $5 million non-gaming revenue piece in Mark Zuckerberg’s call with investors last month. But at the rate we’re seeing gifting opportunities, I’m betting that’s because a portion of the Facebook audience is clicking and buying.

What We Can Do To Make It Better

One of my common frustration points in seeing people talking about Facebook advertisements, offers and sponsored posts is that many don’t seem to understand active participation helps Facebook deliver more relevant ads to you. Did you realize you can click on any ad and tell Facebook it’s spam, irrelevant, etc.? Even the ones on the right sidebar!

Sponsored stories and offers can be flagged as well and Facebook likely uses this activity to not only know better what types of ads or sponsored stories you won’t mind in your feed, but also to inform the advertisers on what portion of their targeting finds the message relevant.

By actively clicking on that little drop-down arrow in the upper right corner and telling Facebook what you think of that ad or sponsored story, you’re improving your own experience. So if you have some time to kill, do so.

And Then There’s THAT Complaint

Go to the Facebook page of any brand that is spending significant dollars on Facebook advertising, sponsored stories and offers and you will probably catch a few posts from users saying, “STOP SPAMMING MY PAGE!” The adverse reaction to advertising on Facebook is apparent, but limited. The problem most often stems from sponsored posts that are targeted at “friends of friends.” They never opted in to see your content so you’re foreign to them.

Unfortunately, this adverse reaction to marketing message is going to happen, but is under-informed. Unless or until Facebook offers paid subscriptions in exchange for ad-free experiences, this is the price you pay for a free social network and connection to your friends and family. It’s the old ad model — Free television programming in exchange for 12 minutes of commercials an hour. Facebook is trying to make it more relevant messaging with some success, but nothing earth-shattering yet.

Still, some people just don’t want ads. Maybe enough will that a subscription model will emerge. If not, it’s a small price to pay. But marketers will need to be prepared to communicate that to users.

What Happens Now?

Facebook is going to continue to drive revenue so the ads, sponsored stories and offers will probably continue to escalate. The more the experience becomes saturated, the more users will push back. At some point the threshold will be reached and Facebook will level it off to walk the fine line between maximizing revenue opportunities without causing user revolt.

The minute they mess that up, an opportunity exists for another social utility to become “the next Facebook.” But I don’t have much confidence that will happen.

Facebook should get better. Users should give Facebook feedback to better optimize their individual experience. Marketers should try, test and optimize to drive revenue from their Facebook presence.

As those three evolve, the Saturation may just be useful.

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About Jason Falls

Jason Falls

Jason Falls is a leading thinker, speaker and strategist in the world of digital marketing and is co-author of two books, No Bullshit Social Media: The All-Business, No-Hype Guide To Social Media Marketing and The Rebel's Guide To Email Marketing. By day, he leads digital strategy for Elasticity, one of the world's most innovative digital marketing and public relations firms. Follow him on Twitter (@JasonFalls).

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Comments Policy

Comments on Social Media Explorer are open to anyone. However, I will remove any comment that is disrespectful and not in the spirit of intelligent discourse. You are welcome to leave links to content relevant to the conversation, but I reserve the right to remove it if I don't see the relevancy. Be nice, have fun. Fair?

  • Robert Walker

    Nice article Jason. I recently did a similar post. However I was on the side of the company that was getting the spam messages. I have done a 2 part series showing some real life examples and interviews with our target audience to understand why we were being targeted as spam.

    I for one hope something changes. We are getting great exposure now, however the ‘social’ negative implications are rather large, especially for a company.

  • Greg

    Very balance article Jason. All ads aren’t bad just irrelevant ones. Unless people want a paid for model then as you say ads are part of the deal. In terms of effectiveness I know a local holiday farm park that put a £1 entry offer on Facebook and 29,000 claimed the offer – advertising success when it comes can be spectacular. 

  • http://twitter.com/jonbarilone Jon Barilone

    I thought the most intriguing line of thought was the shift toward a ‘Freemium’ Facebook model. My initial reaction was “Psh, Facebook has said they’ll always be free.” But, given the way things are going, that model makes the most sense. It’s been a pattern that their quest for revenue trumps their consideration of users’ privacy & sentiments. Why try to strike a balance? Keep saturating News Feeds w/ ads, and then offer up a Freemium model as the solution.

    Upon further digging, their Terms of Use *does* give them an out on breaking that “will always be free” promise. “Buried deep in the ‘Special Provisions Applicable to Developers/Operators of Applications and Websites’ section of their Terms of Use, is a provision that says: 14. We do not guarantee that Platform will always be free.” – http://bit.ly/IJ1MNO

    • http://socialmediaexplorer.com JasonFalls

      Nice catch, Jon. Good add to the discussion.

  • http://twitter.com/dave_link Dave Link

    I don’t mind an occasional ad in my news stream – after all, I’m not paying for the service. But, it does seem that the frequency with which those ads are popping up has taken a sharp uptick in the last couple of weeks. Hopefully they’ll get the balance right, but if this continues I would almost prefer to pay a small monthly fee for an ad-free experience.

    • http://socialmediaexplorer.com JasonFalls

      Agreed, Dave. Thanks for chiming in.

  • http://twitter.com/AmberNicoleG Amber Nicole Garza

    I really enjoyed this article. I find agree with Greg, I feel like this article is very well balanced. As a Facebook addict, I often find myself annoyed with all of the advertisements, but that is only when they are irrelevant to me. I have “claimed” many offers and have actually followed through with going to the business and using my claimed offer. I think using Facebook to advertise is brilliant because the reach can far exceed what originally intended, once people start sharing that is. Overall, I don’t love seeing so many ads on Facebook but I will never complain because after all Facebook is free and that seems like a fair trade to me!

    • http://socialmediaexplorer.com JasonFalls

      Thanks, Amber. Nice to hear folks who have a balanced perspective here. Too many in the social space just write off advertising. It still works.

  • http://jonloomer.com/blog Jon Loomer

    Good stuff, Jason. I agree with nearly everything here. However, I think it is a bit dangerous to completely ignore the belligerent responses to News Feed ads targeted at friends of Fans. I’ve found my Fans to be receptive to News Feed ads as they treat them as any other content they see from me. And whether Fan or non-Fan, people have come to accept ads on the right side. Some may “never” click on them, but it doesn’t incite the anger that News Feed ads will.

    The type of News Feed ad also matters. If it’s a sponsored Like type of ad — where they can’t comment — I’ve seen success. Users also tend to see them as being from Facebook as opposed to an intrusion into their News Feed from a brand.

    Personally, I try to limit my page post ads (Promoted Posts) that go into the News Feed targeted at Fans. You can still hit non-Fans elsewhere, but I’ve found the damage within the comments just isn’t worthwhile.

    • http://socialmediaexplorer.com JasonFalls

      Good stuff, Jon. Don’t disagree with you other than the volume of negative responses I’ve seen compared to audience members reached in the friends of fans scenario is negligible. Most people don’t notice or don’t care. When you realize marketing is but a numbers game, you deal with 1-2 pissed off folks for every 10K or so that see your message and most people are okay with that ratio.

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