photo courtesy Craig Jewel @sxc.huWhen I try to explain to most folks what I do for a living, no matter how well I try to explain myself, I usually get the same response, which generally boils down to some variation of “So, you get paid to goof off on the internet, basically?”

It’s a fair statement, I suppose. Up till now, that’s how most businesses characterized social media participation: “goofing off on the internet.” It may still be how most businesses characterize social media activity.

I’m not going to argue that there isn’t a lot of less-than-productive activity going on in the social web. I have a working theory that LOLcats and Myspace are to 2008 what Solitaire and Minesweeper were to the 1990s, when most businesses had computer access, but not necessarily web access. However, I’m not 100% convinced that “non-productive activity” equates to “a loss of productivity,” and I’m sure as heck not going to concede that participating in social media is a waste of time.

I saw a really intriguing video of Clay Shirky giving a speech at the Web 2.0 Conference in April. If you’d like to see it yourself, the video is here, or if you prefer reading, the transcript is here. He starts out by repeating an assertion from a British historian that the most important technology at the start of the industrial revolution was gin.

The influx of population into urban centers, created a crisis that resulted in a nearly generation-long alcoholic stupor. Dickens was being a somewhat ironic when he had Ebenezer Scrooge casually talk about “decreasing the surplus population”—Scrooge intended it as an insult, insinuating that the poor were unnecessary baggage to society. But a surplus of any resource can be a good thing, if you make proper use of it. Extra people meant extra mouths to feed, but it also meant more hands to build and support the libraries and civic programs we associate with industrialized society.

image courtesy Jay Lopez @sxc.huShirky goes on to declare television the gin of the modern age, when people suddenly had a surplus of something they’d never had before: free time and attention. Just as those turn of the century folks had no idea what to do with all those surplus people, mid-century folks had no idea what to do with the cognitive (time and attention) surplus created by modern conveniences. So they tuned in and zoned out.

That brings us to today, and to social media participation, and the question of “goofing off on the internet.” Shirky made some quick calculations, and determined that the two hundred billion hours Americans spend watching television is enough “thought-hours” to recreate Wikipedia in its entirety 2,000 times a year. That’s a hell of a lot of spare time and attention, isn’t it? And many people are using that surplus in surprisingly productive and innovative ways.

Another thing to consider in all this is “how do you define productivity?” In my parents’ generation, “productivity” meant that you showed up to work on time and completed your assigned tasks with a minimum of time spent hanging around the watercooler gossiping about your coworkers (which is what preceded Solitaire, Freecell and Minesweeper, but I digress).

Today, we increasingly quantify productivity by the value you create for your organization. A big part of that potential value is innovation. A 2007 Gallup study indicates that the two criteria that most affect employee innovation are strength development and engagement. The social web has made it ridiculously simple for employees both to learn from the top minds in their industry (through thought-leadership blogs) and to connect with and bounce ideas off of their closer peers. Better ideas are being developed, shot down, revised and refined, and run up the flagpole again, in a shorter period of time, because of the social web.

Then there is the personal value of social media participation that is impossible to quantify. For many folks (me included), social media has been a place where we’ve wrestled with some pretty significant questions. For centuries, people have used journals as a place to “work things out on paper.” The blogging revolution has enabled people to do that same “working out on paper,” with the additional benefit of honest feedback from others.

In fact, researchers James Baker and Susan Moore at the Swinburne University of Technology have published two papers on the psychological benefits of blogging, with more studies in the works. According to their latest findings, blogging can enhance your sense of social well-being, both online and offline. After two months, participants who blogged regularly reported feeling they had better social support and friendship networks than those who didn’t blog.

So the next time someone responds with “So you basically goof off on the internet for a living?” I may just ask them what they’re planning on doing with their particular slice of those two billion thought-hours per year of cognitive surplus. And I’ll try to be gracious if their response consists of catching up on their TiVo queue.

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About Kat French

Kat French

Kat French is the Digital Operations Manager at CafePress. An exceptional writer both on the web and in other genres, Kat combines creativity with an agile, get-it-done attitude across a broad range of experience in community management, SEO/PPC, social media strategy and program management. She has worked with national brands like Maker's Mark, Daytona Beach Tourism, Optima Batteries and more.

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Comments Policy

Comments on Social Media Explorer are open to anyone. However, I will remove any comment that is disrespectful and not in the spirit of intelligent discourse. You are welcome to leave links to content relevant to the conversation, but I reserve the right to remove it if I don't see the relevancy. Be nice, have fun. Fair?

  • http://www.vinnygoldsmith.com Vinny

    This was an exceptional post.

    Whenever someone tells me how they don’t have any time to do anything, I always ask them how much TV they watch.

    With DVRs even if you watch a lot of TV, fast forwarding through the commercials should still give you an extra hour or two a week.

    Social Media interaction builds social leverage and social leverage gives you access to peer-to-peer knowledge and/or knowledge on demand on a global scale.

    It used to be a company always assumed that the people to help them with a problem were either in their building or at a university.

    Then consultants came on the scene and people assumed they’d have to spend hundreds of thousands of dollars to get the answer.

    But with the social aspects of the web you can build relationships that will get you quick answers from world-class experts – and in the time it takes to send an IM or e-mail.

    Consultants no longer have to be the ones with all the answers – they just have to be the ones who know how to get the answers.

    I’d rather higher a degree-less resourceful internet geek with a vast network of friends, a bulging bookmarks list, and an expert knowledge of searching on the web – than a college graduate with none of those things.

    Great post Kat!

  • http://knobee.com vdegeorge

    Great post. Where this should really hit home is with PR and Ad companies, leveraging personal relationships with people on social networks and engaging potential clients. Where industries once relied on local business lunches, that can now be branched out to – “Let’s chat online.” or “Here’s my Facebook profile.” or “Follow me on Twitter.” It’s much more personal and where the personal approach exists, there lies loyalties and solid business ties.

    Some companies are using the social media approach for transparency, letting clients (or even competitors) read a blog written by an executive member of the company. This can work hand in hand with traditional press releases about products or service.

    There is still “goofing off” (e.g. watching YouTube mindlessly), but actively using and participating in social media is simply a new layer of business and relationships related to business.

  • http://broadcasting-brain.com Mark Dykeman

    ::applauds::

    Excellent, excellent post Kat. I’ve heard of Clay Shirky but this has convinced me that he’s a must-read.

    This is the kind of stuff about social media that excites me!

    Jason, you’re a lucky man to have Kat on your wing!

  • http://www.usereffect.com Dr. Pete

    Great stuff, Kat. I definitely think that, historically speaking, leisure is a relatively new thing for most of us, and we have no idea how to use it. The timing of this is interesting, in that I decided to take a May “vacation” from many social networks. Honestly, I felt my internet use was becoming a bit compulsive. Although the month was very productive, I also realized that there was legitimate value to some of what I was doing, even on sites like Twitter.

    Like anything, it wasn’t a problem with the tools themselves, but how I was using them. Social networks have tremendous potential for productivity and for time-wasting, and I think we’ll see a lot of both in the next few years.

  • http://www.ThirstyPony.com David Pye

    I thoroughly enjoyed reading that. I wrote on my personal blog just last night about how I can never stop blogging because it’s better than having a shrink on hand whenever you need one. I recently added your RSS feed to my reader and it ain’t going anywhere. Keep up the great writing.

  • http://www.paymentalternates.com JLR

    I agree with Vinny, I find this to be an exceptional post. I agree also that there are psychological benenfits to social media. I still have only poked my foot into the pool, so to speak, but my experiences with LinkedIn and trying out other social media options has had an immense effect on me.

    My success at interacting and making new contacts (and/or friends) online has translated to the face-to-face world. I am more outgoing and more readily open to people. I am looking forward to continued success and personal development. I’m still not sure about blogging, I tried it but stopped due to unclear direction and worry someone might actually read it.

  • http://www.socialmediaexplorer.com Jason Falls

    Thanks to you all for the comments. I was impressed with Kat’s first post and I’m glad to see I wasn’t the only one.

    More to come from us both!

  • KatFrench

    Thanks for the great, positive feedback. I was a little nervous about my first post here (Jason’s done a great job providing stellar content so far.) It’s good to know that my stuff is up to snuff. :)

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