Social Media Workflow [Infographic]

by · December 19, 201222 comments

News flash – there are costs associated with social media.

It’s well established that social media technologies – the applications, networks and platforms that drive tactical implementation – are not considered by most to be a cost barrier. The fact is that many tools are free or very affordable. But social media still has costs attached to it – a “different kind of expensive” as my friend Jay Baer likes to say.

The general consensus is that companies need to dedicate resources to social media (in the form of time and labor) in order to be successful. I would agree with this statement. But the question is, how much time exactly? Here is where things can get a little sketchy. For many organizations, social media hasn’t become part of the operation yet. As a result, a lot of work is still being done off the corner of people’s desk…or by interns.

This infographic is my take on the time investment required to develop an effective social media workflow. Major caveat – of course, every organization is different and any workflow that is designed and implemented needs to work towards the achievement of business goals. That being said, I feel the time scope represented here is far more realistic than the notion that organizations can get value from the social channel by investing “15 minutes a day”.

I’d love to get your thoughts. How much time does your company invest in managing their social media marketing and communication? Are there any tasks you would add to the workflow? The comments are yours.

social media workflow infographic

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About Mark Smiciklas

Mark Smiciklas

Mark Smiciklas is a Digital Strategist, author and President of Intersection Consulting; a Vancouver based digital marketing agency that teaches organizations how to leverage the dynamics of the web to achieve business goals. Mark is an established marketing and social media practitioner recognized for his visual thinking and practical strategic approach. You can follow Mark on Twitter at Intersection1 or connect with him on Google+.

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Comments on Social Media Explorer are open to anyone. However, I will remove any comment that is disrespectful and not in the spirit of intelligent discourse. You are welcome to leave links to content relevant to the conversation, but I reserve the right to remove it if I don't see the relevancy. Be nice, have fun. Fair?

  • Kerryvoellner

    This is a great infographic. I work in social media and spent a good few hours also a week editing videos for use on ou social media channels.

    • msmiciklas

      Thanks for dropping by with a comment and for the insight regarding videos. The type of content you are creating will definitely have an impact on your workflow and the time you need to invest.

  • Suzanne S.

    Learning new platforms,especially when there is no translation available, like Sina Weibo, can also be time consuming. While Google Translate is handy, There are some areas, that are definitely challenging.

    • msmiciklas

      Great point – with social strategies, tactics and tools constantly evolving, education is an important part of the mix. 

  • http://paradisesocial.wordpress.com/ Mike Poynton

    I spend much more time updating and responding/engaging on social networks which, I think, reduces the number of hours I need to spend on contingency (i.e. less sh*t happens). Nice infographic as a rule of measure!

    • msmiciklas

      Thanks for the comment Mike. Great point about the value of ongoing engagement and how it helps to mitigate negative situations.

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  • Angelique

    I find searching for content to be very time consuming, with this in mind 15 minutes per an account is not nearly sufficient. 

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  • Lisa

    great graphic. i spend far more time on customer engagement and questions/comments. i would double my time on blog writing/researching. thank you for this thoughtful layout. 

  • Stephane Loiret

    Thanks for getting this out. The surprise with social media (and content associated) is that the time you spend in is “real”, not “virtual”. And content matters and at the same time design. Therefore, I am not so surprised about the time breakdown you suggest in your Infografics for a company’s strategy. I recently attended a presentation where the speaker suggested that you do not need more than 15 minutes a day in using your Social Media for your branding. That was in my opinion, way too short to make it work.  

  • http://twitter.com/joey89924 joey

    That was in my opinion, way too short to make it work. 

    4N35

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  • http://www.HomeTips4Women.com tinagleisner

    Love the graphic & use of gears as it helps communicate that all the pieces are interconnected, which is something most people don’t understand …

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  • Janis

    I find this hard to relate to because not only do I do our company presidents’ social media, but I also manage multiple clients (foundations/nonprofits) social media- although most are just facebook and twitter. I find that I am spend way too many hours on this, over the other “actual” work I have to get done. This makes me think we need to re-work our social media strategy.

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  • http://myfashionhub.wordpress.com/ Nessa N

    It is true that it’s easy to spend too much time on social media while neglecting the strategies and other types of work that go into it. I personally dislike Twitter because of its unfiltered influx of info. We really need a better social network…

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