HootSuite Workaround: See (and Respond to) Retweets You May be Missing

by · May 2, 201219 comments

When Twitter first baked the new retweet style into their web platform there was no way for HootSuite users to see who retweeted them. Subsequently, HootSuite introduced the “My Tweets, Retweeted” stream to address this. However, this function still doesn’t allow for an easy way to see and respond to the actual person who retweets your content.

One hack to find the source of a web RT on Twitter involves clicking the date stamp of a message in HootSuite:

This redirects you to the individual tweet on Twitter.com where you can see which users retweeted your content:

The problem with this solution is that it doesn’t present an easy way to respond to the RT. You have to root around Twitter to find the post – as a user that monitors and manages a number of active streams I find this to be seriously unproductive.

An Easier Way

While experimenting with the “My Tweets, Retweeted” stream I discovered a workaround that lets you see and respond to native Twitter web RT without having to leave the HootSuite dashboard. I hope you find it helpful.

Step 1: Add the “My Tweets, Retweeted” stream to HootSuite.

Step 2: Click your icon image.

Step 3: Click the “Mentions” tab within the profile pop up screen.

Step 4: Identify missing retweets.

Step 5: Reply to RT (if applicable).

If you are using HootSuite, this is one method of monitoring that will help mitigate the chances of missing native Twitter retweets.

Another best practice to consider is using multiple tools for monitoring, including TweetDeck, which offers the ability to track native Twitter retweets. If you have any other suggestion on how to work around this functionality gap in Hootsuite please let me know. The comments are yours.

Update: There is another (easier) solution that presented itself during the comment discussion that evolved around this issue. To see all your retweets simply set up a search stream in HootSuite using your Twitter username (“@username”) as the search term. Also, for more information about why you can’t see Twitter web retweets in your HootSuite mention stream check out this post: http://help.hootsuite.com/entries/434415-why-can-t-i-see-twitter-web-retweets-in-my-mentions-stream

 

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About Mark Smiciklas

Mark Smiciklas

Mark Smiciklas is a Digital Strategist, author and President of Intersection Consulting; a Vancouver based digital marketing agency that teaches organizations how to leverage the dynamics of the web to achieve business goals. Mark is also the managing editor at Solopreneur.ca and is an established marketing and social media practitioner recognized for his visual thinking and practical strategic approach. You can connect with him on Google+.

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Comments on Social Media Explorer are open to anyone. However, I will remove any comment that is disrespectful and not in the spirit of intelligent discourse. You are welcome to leave links to content relevant to the conversation, but I reserve the right to remove it if I don't see the relevancy. Be nice, have fun. Fair?

  • http://trishussey.com Tris Hussey

    There’s another—and easier!—way I learned from Craig Ryomoto of HootSuite. Create a search stream that searches for @[your username] and that should catch all the RTs—new and old. I combo-ed my stream like this: trishussey OR “Tris Hussey” OR @trishussey and it works great.

    • http://twitter.com/intersection1 Mark Smiciklas

      Thanks for dropping by and sharing your search stream tactic Tris – great stuff. I’ve got a few searches set up using that process and agree that it’s an awesome catch all. However, I still find the results don’t clearly indicate who retweeted. For example, I’ll see a RT show up in my search stream and “Tweets, Retweeted” stream but neither shows who shared the post…all that appears is the original tweet sent by me. It’s definitely there but I still find that I need to poke around to find the person who RT. Let me know if I’m missing a step here. Cheers. 

      • http://trishussey.com Tris Hussey

        The good thing Mark is that HootSuite feels our pain and is working on it! So it might not be perfect now, but I bet those sharp minds in Railtown will have a fix for us soon.

        • http://twitter.com/intersection1 Mark Smiciklas

          I agree. Hootsuite is awesome – I’m sure a fix is on the way!

      • http://kempedmonds.com kemp

        Mark,
         
        I guarantee that a search stream for @[username] shows who retweeted the message as the Twitter Search API which is used for that actually parses new retweets into the old retweet style. You’re missing something. Drop me a line and let me know what you see. Side note: The reason you see those tweets in “Mentions” under your profile is that that tab is actually built from a Twitter Search API call for ‘@[username]‘

        • http://twitter.com/intersection1 Mark Smiciklas

          Thanks for jumping in with this solution Kemp – It’s a much easier fix than the workaround I’ve been using! I had a search stream set up for the username but had omitted the “@” symbol.

  • http://www.ontargetcoach.com/ Brent Pittman

    Great tips, but it still doesn’t fix the Buffer issue. How do I know who is scheduling my posts for Buffer? 

    • http://twitter.com/intersection1 Mark Smiciklas

      Hey Brent, thanks for bringing this up. I think this workaround picks up buffered posts as well but I’m not 100% sure. Would you do me a favour to help test it? Please publish this tweet via buffer (from within Twitter) and I will check to see if it shows up: twitter.com/intersection1/status/197757367629266944. Thanks!

      • http://www.ontargetcoach.com/ Brent Pittman

        It’s in my buffer que up in an hour or so.

        • http://twitter.com/intersection1 Mark Smiciklas

          Hi Brent – no luck…it didn’t show up. I’ll keep trying to figure the Buffer thing out. If you find a solution please let me know. 

  • Alyson Stanfield

    I really appreciate this article, Mark. And, Tris, thank you for your comment, too. I had huge issues with pending tweets not being sent in TweetDeck, so switched some months ago. The RTs seemed much slower, but I always dismissed this as people losing interest. Now I know better. Thanks!

  • Pingback: WHY I WON’T RETWEET YOU | Bad Redhead Media

  • http://twitter.com/Kitoula Kitoula

    I created a tab in Hootsuite where I keep a column of “search” for @Kitoula:twitter  and a column of “keyword” for @Kitoula as well as “Mention” and “My Tweets ReTweeted” columns. I have found many missed Tweets this way. In fact, today I found one from an “Influencer” that did not show up on my account stream.

    • msmiciklas

      Thanks for posting a comment – great advice!

  • http://www.mumplusbusiness.co.uk/ Info

    Many thanks for this! Very helpful :)

  • http://twitter.com/LouiseBJ Louise B-Johnston

    Thanks for sharing these workarounds Mark & fellow commenters. I’ve created the @ stream in Hootsuite and am so pleased I won’t miss thanking anyone for RTing me in future:)

    • msmiciklas

      My pleasure – glad you found the post helpful.

  • J Lemaire

    thanks so much for this, very helpful. Had been rooting around unsuccesfully before finding your article.

  • http://excitingcebu.com/ Rusty Ferguson

    Thank you for this. I was in the process of bugging someone else when I decided too Google. ;) I’ve actually been fretting with this for at least a year but I don’t use Twitter too much. Again, thanks.