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Brand Enthusiasts

If you work at a large company or brand there’s a pretty good chance you have a Facebook group. Perhaps it was started by someone at your company. Chances are it wasn’t.

Canadian Club's Brand Page on Facebook

Canadian Club's Brand Page On Facebook

In the vast majority of cases, these groups are positive and simply serve as connecting points for people who like your brand. Most aren’t hurting the brands they talk about. That’s not always the case, of course. At their worst, groups are started to express frustration or even hate for a product. At their best, I would guess the vast majority of groups are at least using the logo, product imagery or other brand copyrights without official permission.

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The New Old Doe-Anderson Emerges

March 5, 2008

Forgive the self-promotional tone of this, but I have a story to tell about where I work.
In January of 2007, Todd Spencer was named successor to Dave Wilkins as CEO of Doe Anderson. Spencer, who still hasn’t turned 40, worked his way up from an account manager (I’ll go out on a limb and report [...]

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What Is Most Important In Online Community Building?

February 28, 2008

There’s a lot of theoretical chatter online these days about building online communities. The people that are actually doing it are few and far between it seems. This week, I kick off the strategic and technical planning for an online community, so I’m moving from philosopher to doer in this space. It certainly feels good [...]

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How To Build A Community Of Brand Enthusiasts

February 21, 2008

 ”We’re really interested in building community!” brand managers enthusiastically say. “We’re hoping a social network, perhaps a CEO blog and, um, er, widgets! We must have widgets. Then we’ll have a community!”
The question is, did I hear an actual person say this or is it hypothetical based on the general misunderstanding of social media in [...]

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How Many Agencies Claimed They’re “Connected” This Week?

February 14, 2008

Because I’m one of few advertising agency folks playing vocally in the social media space, several friends have asked for my reaction to Forrester’s “The Connected Agency” report released Friday. I’ve also had a few ask what I thought about Jeremiah Owyang’s ear-flipping of the agency world with his post on Sunday.
My reaction? I’m surprised [...]

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How To Build Brand Communities

January 7, 2008

There’s a consistency in what CEOs, CMOs and brand managers are saying these days. “We want to create a community around our brand.” More and more of them are saying it to social media practitioners and champions since advertising agencies can juice your messaging up on “buzz” or craft a catchy video that “goes viral” [...]

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Gydget.com’s Fan Widgets Offer Easy Brand Badge Building

November 20, 2007

Okay, so I got pitched. Being a PR guy by trade, I normally overlook mistakes of social media noobs and listen anyway. Then I’ll offer them a pointer or two on approaching bloggers to spread the education of social media outreach. (Most of these cute-talking, right-out-of-college PR chicks just say, “Okay!” and “I’ll make a [...]

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