Posts tagged as:

building company culture

Be Prepared as Digital Natives Demand the 4 Hour Work Week Lifestyle

by · December 4, 2012

After spending 15 years in Corporate America it didn’t take long for me to realize that my generation,  Generation X, quickly fell into the traditions of our parent’s generation, the Boomers. We all commute to work in our high rise buildings, we peer our heads over our desk in North Cubeland, we work 9-5, take our 2-4 weeks of vacation each year, and spend most of our days in conference rooms having meetings about our meetings. In the last decade we’ve started to see innovations with flexible work schedules, work from home options and creative work spaces. As Gen Xers this was liberating and we began to feel like we had work life balance.


Building A Customer Service Culture To Drive Profits

by · September 27, 2012

Yesterday’s SME Digital Power Panel discussion was a load of fun and full of insights and ideas. The slides and recording are below. We had a fun hour talking about how you can build a culture of service around your organization, use that culture to drive outstanding relationships with your customers and even measure return on the investment of building that culture.

Nichole Kelly and I hosted the talk which included guests Christa Foley (senior HR manager at Zappos), Corey Schreiber (Supervisor, Zappos Insights) and Frank Eliason (Senior Vice-President of Social Media at Citibank and author of the book @ Your Service.)