Words like “Engagement” and “Conversation” have been drilled down to the point of self-parody. Anyone putting together a Social Media Bingo Card would be foolish to ignore them — and in some businesses, those words represent real business. So much so that there is an entire industry built around comment management and making the activity around online interactions as “sticky” as possible.




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Threads That Entangle Your Crisis Communications
by Ike Pigott · April 19, 2013
Facebook is rolling out its Threaded Comments for brand pages, and on the surface it seems to be a great tool for engagement.
However, not everything that is good for the one makes sense for the many.