community management

The traits that make you a good community manager (empathy, an ability to connect genuinely with people online) are the same ones that make the job incredibly hard on you. Here's how to cope.

The SoLoMo Show is a weekly podcast hosted by Adam Helweh and Cory OBrien. Each week they discuss topics, trends and tactics related to social, local and mobile marketing.

I’m happy to be back at Social Media Explorer, sharing insights gleaned from my experience handling corporate social media in an agency environment for the past six years. Of course, according to Cathryn Sloane, I...read more

Last month I paid a visit to Dreamforce, the user conference for Salesforce.com, in San Francisco. As you may know, Salesforce.com recently acquired Radian6, one of the leading social media monitoring platforms. This was the...read more

Mixx.com has been acquired by UberMedia. The new Mixx.com launches sometime this month according to the Mixx blog. Apparently, the social news voting element of the site will be retired. On the surface, this appears...read more

The “Wild West” of social media is upon us. Brands are staking their ground in the proverbial gold rush – it’s an all out land grab. From small businesses to Fortune 500 companies, there are...read more