customer relationship management
by Ike Pigott">Ike Pigott
September 8, 2010
DISCLAIMER: The following conversation is did not really happen, at least in the form presented. It is an amalgam of conversational snippets I have overheard from people in Corporate America. Many have probably happened somewhere...read more
by Jason Falls">Jason Falls
August 17, 2010
There’s lots of buzz around “social CRM” software, strategies and programs these days. It’s getting the kind of play “social business” did about this time last year when the analysts at Forrester jumped ship for...read more
by Jason Falls">Jason Falls
February 12, 2010
The Navigator is my monthly email newsletter. You should subscribe if you haven’t already. The theme of this month’s edition of The Navigator was relationships. With Valentine’s Day coming Sunday and the topic top of...read more
by Jason Falls">Jason Falls
January 22, 2010
Monday was my birthday. I normally ignore it. After 25, there’s not much to look forward to. A few years ago, my parents would call, a few other relatives would send emails and maybe a...read more
by Jason Falls">Jason Falls
June 9, 2009
The technology and fusion of ideas to create new tools for public relations professional keeps getting better. BuzzStream, currently in private beta but far enough along to afford me a test drive, is a product...read more