customer service
by Malcolm De Leo">Malcolm De Leo
October 18, 2013
Everyone knows social is important. There is no need to say it. Well, I just did I guess, but how the hell else do you start a blogpost without saying something obvious. But is it...read more
by Nichole Kelly">Nichole Kelly
March 28, 2013
They may not be talked about much, but forums are a driving force in true social media success. Social Media Explorer has experienced the prevalence of forums first hand. When we begin working with a...read more
by Jason Falls">Jason Falls
February 18, 2013
An excellent customer service experience shows how technology and human touch can combine to deliver an optimal customer experience.
by Ike Pigott">Ike Pigott
December 13, 2012
Charter Communications, which has been lauded for its stellar customer service over social media, is pulling the plug on those channels. Ike Pigott weighs in on how this will impact the landscape.
by Ilana Rabinowitz">Ilana Rabinowitz
November 28, 2012
People buy from people so make sure you sound human when you are communicating online.
by Adam Helweh">Adam Helweh
November 23, 2012
In part two of a three-part series on scaling empathy, Adam Helweh discusses finding the consumer touch points where empathy takes place.
by Jason Falls">Jason Falls |
October 16, 2012
by Nichole Kelly">Nichole Kelly |
September 12, 2012
by Adam Helweh">Adam Helweh |
May 16, 2012
by Eric Brown">Eric Brown |
April 5, 2012
by Jason Falls">Jason Falls |
March 26, 2012
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