In our explorations of social media monitoring firms, one differentiating factor between services is often the ability to parse out sentiment and tone of online conversations found about your brand. This task is performed by sophisticated computer functionality called natural language processing (NLP). It’s not the sexiest topic in the world, but it’s a very important one for public relations professionals, marketers and brand managers to understand.
Social Media is no longer about chatting with your friends. It’s about driving business. This book shows you how it can for yours.




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