listening
by Smadar Landau">Smadar Landau
August 1, 2017
Social media listening is one of the most important b2b trends that businesses, especially the ecommerce space, has seen in recent years. The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective...read more
by Tracey Parsons">Tracey Parsons
April 10, 2014
We’re a competitive bunch, aren’t we? Always in a race. Somewhere. Anywhere. We love being first. We are in a hurry to be first. Always. Endlessly. We are always trying to be first, predict the...read more
by Tracey Parsons">Tracey Parsons
September 19, 2013
Death, taxes, utilities, banks. All things we cannot really avoid with any level of grace. And interestingly enough, all are represented in some way on Facebook. Sorry, but this feels slightly absurd. I know Facebook...read more
by Ike Pigott">Ike Pigott
July 17, 2013
This is a strange time for marketers. So many of the fundamental metrics that have been essential to the business have been rendered either meaningless or less meaningful. The definition of “audience” has changed, and...read more
by Jason Falls">Jason Falls
April 3, 2013
Venuelabs research shows keyword-based monitoring services like Radian6 or Sysomos may miss a lot of mentions of the brand -- those found on storefront pages on services like Yelp, UrbanSpoon and more.
by Sheila Scarborough">Sheila Scarborough
February 20, 2012
One theme ran through many of the keynotes and breakout sessions at Explore Dallas Fort Worth - the importance of listening to your customers. Of course that should be obvious, but not enough businesses really do it.
by Tom Webster">Tom Webster |
November 2, 2010
by Mark Dykeman">Mark Dykeman |
September 3, 2010
by Jason Falls">Jason Falls |
August 25, 2010
by Jason Falls">Jason Falls |
February 24, 2010
by Jason Falls">Jason Falls |
August 18, 2009