Posts tagged as:

public relations

I’m Afraid For Public Relations. Here’s Why.

by · March 10, 2014

The tech success of fleeting entrepreneurs like Brian Acton and Jan Kourn has tainted the business world. The WhatsApp’s are the darlings of the entrepreneurial world. Like Facebook, Twitter and Instagram before them, these fleeting tech startups that are great at collecting users but awful at collecting revenues are covered ad nausem by Wired, Fast Company, Inc., and others. They have led many an entrepreneur to believe all they need to be a billionaire is a neat idea and a couple of decent engineers.

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Influencer Marketing Can Be An Easy Button

by · October 28, 2013

There isn’t a marketer alive not looking for an easy button. Our culture and societal influences make us thirsty for them. We want things here, now, fast, cheap and smart, and we don’t want to put forth any effort to get it.

Social Media Marketing seems like an easy button to those that know no better. “Just open a Facebook page!” “Just get on Twitter!” “It’s Free!” and other assurances have driven many of today’s marketers to think Social Media Marketing is an easy button for their success.

But it’s not. However, one facet of social marketing can get close.

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4 Cultural Social Media Truths Your Business Can’t Ignore

by · October 18, 2013

Everyone knows social is important.  There is no need to say it.  Well, I just did I guess, but how the hell else do you start a blogpost without saying something obvious.  But is it obvious?  I work across every industry with every level across every vertical and there is no unification on its importance.  I would go as far as to say that the number of people that think it isn’t critically important to their business still outweigh those who do… by a lot.  So when I thought about what I might write this month on the blog, I figured I would just think about the truths of social that a company who is blindly pushing content out should consider.  By at least throwing some conceptual truths out there, one hopes that those reading will put them away for a rainy day if they are currently unable to convince those they work with of social’s importance to future business success.  And as with most concepts or “truths” in this case, I invite you to think about how it applies to your business.

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“Sorry” Indeed: Why Most Company Apologies Suck

by · August 1, 2013

J.C. Penney made a colossal mistake when they changed their pricing structure, alienating their bargain-hunting base. The bungled strategy led to the departure of Penney’s CEO, Ron Johnson, but before he left, he did one thing right: apologized.

Mistakes are part of doing business. Some mistakes result in annoyance (Apple Maps), others outrage (Instagram’s terms of service change). In some cases, a mistake becomes an international incident, like the Asiana airline crash in San Francisco that killed three people and injured dozens.

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Only You Can Prevent Social Media Fires

by · February 14, 2013

It’s not every week that we have the opportunity to watch two separate social media disasters unfold in real-time. After last week’s Applebee’s social media catastrophe that followed the firing of Chelsea Welch (who was let go after posting a photo of a stiffed tip on Reddit), many of us thought that it’d be a bit of time before we would see another brand get dragged into the social media spotlight for letting go of an employee. Boy, were we wrong.

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Everything isn’t a nail.

by · January 11, 2013

“I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.” – Abraham Maslow

In the last year, I’ve moved from a multidisciplinary web agency to a small consultancy to a huge eCommerce retailer. In each of these business environments, I’ve noticed how discipline bias can show up in different ways to reduce the effectiveness of any business’ marketing efforts.

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Should PR Representatives Be Allowed To Edit Wikipedia?

by · July 5, 2012

The Chartered Instituted of Public Relations (CIPR) released its first edition of guidance for use of Wikipedia last week. See the full guide in PDF form here. The standards are a collaborative and still on-going effort that includes input from both public relations professionals and wikipedia editors (whom someone has decided to cutely call “Wikipedians”) and has been endorsed by similar organizations in Canada, Australia and the Public Relations Consultants Association, a British organization similar to the CIPR.

You can see and even participate in future collaboration on this project on their project Wiki.

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When Good Email Goes Bad

by · March 29, 2012

Editor’s Note: This is a guest post written by Megan Feltes, a member of the content team for the email marketing and communications company Emma.

How to deal with mistakes, failures and assorted slip-ups

Email may ultimately be sent and tracked by machines and robots, but it’s still a human endeavor at heart. And as such, email is vulnerable to human error. B2B campaigns are no exception, and errors in emails to customers can feel especially magnified. No matter how many times you read (and re-read) your email copy, a mistake may sneak through. It could be a simple misspelling or a glaringly incorrect link. Did 6,000 recipients see the wrong event date on your email invite? Yikes. Or you could do everything perfectly, but still experience unexpected fallout. Did your website crash after a free shipping offer caused a mad rush? Double yikes. While possibly embarrassing and humbling, mistakes are not the end of the world. Email’s strength lies in its innate timeliness and flexibility.

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Bloggers Are Promotional Partners, Which Is Bad For PR

by · August 4, 2011

I’ve been ranting for some time about the disconnect between PR and social media, and particularly between PR and blogger outreach. In the evolution of social media, somehow blogger outreach became equated with public relations’ pitching to journalists, and so for years it’s been largely the domain of PR coordinators and account executives.

That’s seems wrong. I feel that PR should not be primarily responsible for blogger outreach. And likely not for other types of social media either.

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