Last night at Expion’s Racing Ahead Social Business Summit I offered up an idea that wrinkled a few noses. My assertion was that “social business” was a bullshit term. Keep in mind, I was on stage in front of a room of brands, many of whose social marketing leads have the term “social business” in their title; agencies that have entire sales pitches on how they can help you become a “social business;” and consultants who sell “social business” strategy like Geiko sells car insurance.
Momma told me to be good. She’s been wrong before. Heh.
If “social business” hasn’t become a solid entry in Buzzword Bingo games yet, it soon will. Seems that more and more people are upholding the term as the utopian goal of all socially adept companies. Yet few people can easily define what the term means, much less know how to help a business become one.
Jennifer Kane spends a fair amount of time not only thinking about the evolution of social businesses, but works with clients to help them achieve measures of becoming one. She’ll be talking about the Seven Deadly Sins of Social Business at Explore Minneapolis next week (Register Below) so I caught up with her last week to chat about the term, what it means and how we can achieve it.