Using Dell Computers as a case study in talks and discussions about social media marketing almost begs for eye-rolls from the audience these days. Whether it’s the telling of the Dell Hell blogger responsiveness that got the company into social in the first place; IdeaStorm, which revolutionized corporate research and development; or the @DellOutlet Twitter account that smacked the social media purists who claimed you can’t sell using social media right across the face with $6.5 million in 18 months, we talk about Dell a lot.
Social Media is no longer about chatting with your friends. It’s about driving business. This book shows you how it can for yours.





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