Social Media Measurement

Autodesk Scores a Home Run with Gamification

by Nichole Kelly · November 8, 2012

When most people think about social media they immediately jump to Facebook or Twitter. However, some of the best companies are looking at social media in a different way. They are spending time figuring out how they can leverage social behaviors with their audience to meet their goals. Autodesk is doing just that. Rather than only focusing on social networks, they are taking social integration to a new level. They are building it into core decision points in their prospect lifecycle. Figuring out how to deeply integrate social elements into a company’s products, services, and business processes is where the most innovative companies are moving and Autodesk is certainly leading the charge in their industry.

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Social Media Measurement Model [Infographic]

by Mark Smiciklas · May 24, 2012

As social media becomes more widely accepted as a business tool, organizations embracing the medium are slowly becoming more adept at creating content and engaging with their audiences. The next step for organizations that are comfortable with the content side of things is the development of a strategy and tactics to measure the performance of their social media activity.

The following model is a work in progress that aims to build on a social media measurement framework developed by John Lovett and Jeremiah Owyang. Here are some notes about the model components:

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The Irony Of Measuring Marketing Now

by Jason Falls · May 14, 2012

I once provided counsel for a company that had little confidence in social media marketing. It begrudgingly decided it would hire a consultant, go through some strategic exercises and probably prove that social media was bullshit and it would be better off sticking with its traditional guns.

The brand’s insistence with my work, as is with most clients I’ve dealt with, was that we measure everything as infinitely as possible. Skeptics are like that. They want to know how many clicks, how many re-tweets, how many milliseconds the time-on-site number increases each month, even if none of those measures really matter. Social Media Explorer has always been more partial to sales and lead conversion or at least metrics that match the client’s business goals. We reported those as well and met the client’s expectations.

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Don’t Let ROI Get In Your Way

by Ilana Rabinowitz · April 24, 2012

Here’s the question you don’t want to hear while you’re building an audience: “When will we see a dollar from this?”

There is a Zen aspect to audience building goes like this:

If you want to be able to sell people something, don’t focus on selling.
If you want people to listen to you, don’t talk about yourself.
If you want to get something back from your audience, be generous.

So, how can you see a dollar from this? Wrong question.

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Get Out of Your Own Way: 5 Excuses Marketers Use to Avoid Social Media ROI

by Nichole Kelly · February 7, 2012

You see it everywhere. Management teams and marketers desperately want to understand how social media is delivering to the bottom line. Marketers are getting tons of pressure from their management teams and are desperate for a way to prove their strategies are working. With so many chomping at the bit to get at true return on investment (ROI), how has it remained so elusive? Has social media become the marketing channel that we know we need to have, but can’t demonstrate why?

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Understanding the ROI of Social Media

by Jason Falls · February 1, 2012

It’s the question that social media evangelists, speakers, consultants and practitioners begrudgingly have to answer. Sometimes, they have to or their jobs are in jeopardy. What is the ROI of social media. While I have my own perspective on that, there are many ideas and opinions on the issue. Part of what we plan to provide with our Explore events this year is a better understanding of the ROI question for all who attend.

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Benchmarking Your Social Performance

by Jason Falls · January 30, 2012

Editor’s Note: The following is a guest post from Tristan Handy from Argyle Social, a service SME uses and a company that sponsors our events. But I think you’ll agree, disclosures aside, it’s awesomeness.

You’ve spent all year writing and sharing great content. And from time to time, you check to see how your posts perform. But when you look at that report—whether it’s in bit.ly, Google Analytics, or your social media management tool of choice—how do you interpret it? Is 100 clicks good? Is 1,000 clicks good?

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10 Better Ideas Than Looking at a Top 10 List for Advice

by Andrew Hanelly · January 10, 2012

Top 10 lists are like new year’s resolutions. They seem great at first, but they quickly make you feel bored, hopeless, and like you’ve wasted your time.

And that’s usually because they are filled with things you know you should do but can’t commit to doing. They’re too aspirational. Too shoot-for-the-moon-y.

Which is why I’ve kept this one bare-bones, tactical, and hopefully useful for you beyond the 4 days it typically takes us to crash and burn through our empty new year promises.

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