I’ve been noticing a common thread running through many of the conversations I am having with clients and colleagues regarding Twitter.
Despite all the great content available online regarding Twitter do’s and don’ts, there still seems to be a significant amount of confusion (across my network) about “what to do on twitter.” People seem to be struggling with the actual day-to-day tasks that pull together all the best practices.
This post is designed to highlight Twitter workflow and aims to help you organize and plan your own “twitter routine”.

Workflow Components
A Twitter workflow consists of four main activities:
Editor’s Note: This is a guest post from Ian Greenleigh, social media manager for Bazaarvoice.
“The fox knows many things, but the hedgehog knows one big thing.”
- Archilochus, as quoted by Isaiah Berlin
Penn psychology professor and noted author Philip E. Tetlock found that the people who are most visibly making predictions in our society, political pundits, have a rate of success that is only slightly greater than that of random chance. He discovered that “hedgehogs,” those that use one “big idea” or principle to guide their conclusions about nearly everything else, make more confident predictions but are correct less often than “foxes,” who use a larger and less-consistent set of inputs to draw conclusions that lead to qualified, nuanced predictions.