Posts tagged as:

Social Media

There’s a 96-inch long white board in my office. It is where I collect my thoughts for specific projects as I’m writing, planning or producing them. It is currently full of lists and reminders for a client’s digital marketing and social media strategic plan. I go through notes from client meetings, make lists of potential strategics or tactics, throw broad concepts and ideas up, enumerate client concerns, brand values and relevant research and then I study the board for a while.

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The Problem With Empowering The Customer

August 23, 2010

Share My friend Edward Boches had a crappy experience at a Marriott Hotel last week. Like any good content producer, he blogged about it. Social media more than any other communications mechanism before has done more for placing market control back in the hands of the consumer. The barrier to entry to the web is [...]

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Understanding And Implementing Social CRM

August 17, 2010

Share There’s lots of buzz around “social CRM” software, strategies and programs these days. It’s getting the kind of play “social business” did about this time last year when the analysts at Forrester jumped ship for Altimeter and Dachis. They had to invent new phrases to sell their services to the C-Suite. If you don’t [...]

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The Paradox Of Social Media Tools

August 16, 2010

Share For the better part of the last five years, companies, agencies, consultants and managers have been sifting through all sorts of different platforms, softwares and programs, looking for that one social media tool that will solve their company’s or client’s problem. I have personally wasted about 57 aggregate days of my life sitting through [...]

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How To Drive Tweets With Your Presentations

August 11, 2010

Share I joke that Dan Zarrella has too much time on his hands. The “social media scientist” has been researching the social behaviors behind many social media tools long before HubSpot noticed and gobbled him up. The insights that he’s produced from that research over the years has been a mixed batch of awesomeness that [...]

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Checking In With Whrrl … At Whrrl

August 9, 2010

Share If you subscribe to my monthly newsletter, you know when it comes to location-based services, I’m quite partial to Whrrl. Unlike Foursquare or Gowalla, there’s more to Whrrl than checking in and getting coupons. Whrrl allows you to annotate your visit with notes, images and more to create virtual scrapbooks of your event or [...]

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Why I Want You To Come To Blog Indiana

August 6, 2010

Share Two weeks from today I will help kick off Blog Indiana for the second year. And I want you to join me there. It’s in Indianapolis August 20 and 21 with a neat Social Media 101 course on Thursday, August 19 for those in need of some basic knowledge. Frankly, Blog Indiana has a [...]

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Want To Know More About Facebook For Business?

August 3, 2010

Share Everyone has Facebook fever. Especially companies trying to find that secret social networking viral sauce. Every client I have asks me how to market their business on Facebook. Chances are, you’re looking to learn more about marketing on Facebook, too. Read More

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Five Tools To Manage Social Media For The Franchise

August 2, 2010

Share Managing social media content and conversations can be difficult and time consuming. You’ve got a company blog, Facebook page, Twitter account, YouTube and Picasa accounts for multimedia, perhaps do some participating on industry message boards … even for a small business, the time and effort can be overwhelming. Now imaging you have five locations, [...]

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Thoughts on Community, Particularly Seattle’s

July 30, 2010

Share I spent a few days in Seattle this week and was sincerely overwhelmed. Though I was jokingly told I came for its annual one week of summer, the weather, the people, the Social Media Club, the community … everything about the trip was perfect. Typically, I don’t blog about the trips I take. I [...]

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A New Chapter In Personal Brands

July 28, 2010

Share This is Frank Eliason‘s last week at Comcast. The poster boy for leveraging social media for customer service and, in the process, turning around a struggling company’s image, will no longer be @ComcastCares on Twitter. Eliason is moving on to Citi where he will head up their social media efforts. On the surface, it’s [...]

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