Today I’m thrilled to present to you the first-ever Social Media Explorer Report. “Customer Twervice: Exploring Case Studies & Best Practices In Customer Service Efforts Using Twitter,” surveys 10 companies using Twitter for customer service and attempts to present insights and best practices for you or your company. The report is free you can download the PDF here.
Customer Twervice
My hope is that the information in the report will give you at least some anecdotal research that can help you formulate customer service strategies using Twitter based on the existing best practices and examples from those doing it. The document is certainly not final and as both Twitter and how companies are using it evolve, I’ll revise accordingly. The permanent URL for the report’s home is simply http://socialmediaexplorer.com/customertwervice.
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