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Twitter for business

My mother called me Friday and said, “Did you see my Twit?” I told her we needed to work on the terminology a bit, but no, I had not seen her Tweet. Mom, who is the communications director for the Kentucky Transportation Cabinet’s District 12 office, had apparently signed up for Twitter.

As I do with most of my clients, I asked, “Why do you want to be on Twitter?”

Kentucky Transportation Cabinet District 12 on Twitter“Because it’s an easy way to get real time road condition and emergency updates out to the pubic and the media,” mom said.

Bravo.

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Exploring Customer Service Efforts Using Twitter

October 9, 2009

Today I’m thrilled to present to you the first-ever Social Media Explorer Report. “Customer Twervice: Exploring Case Studies & Best Practices In Customer Service Efforts Using Twitter,” surveys 10 companies using Twitter for customer service and attempts to present insights and best practices for you or your company. The report is free you can download [...]

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