Small Businesses Don't Use Social Media
We’ve Only Just Begun
We’ve Only Just Begun

You can believe all the Forrester reports and eMarketer statistics you want, but the truth is when research firms survey people about social media, they normally ask social media people. Citibank asked more than 550 small business owners across America several questions about Internet and social media use for their companies. The survey, which wasn’t conducted by a social media-friendly company using social media tools to ask questions of a social media-adept audience, came back with some results many would find surprising.

Citibank, N.A.

They didn’t shock me. Wanna know what real businesses are doing with digital marketing? Here’s a few of the findings:

  • 81 percent don’t (that means DO NOT) use social media
  • 37 percent are not using their website to expand their business
  • 84 percent don’t sell their products or services online
  • 62 percent don’t use email for marketing purposes
  • 65 percent do not use online advertising

We gotta long way to go, kids.

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About the Author

Jason Falls
Jason Falls is the founder of Social Media Explorer and one of the most notable and outspoken voices in the social media marketing industry. He is a noted marketing keynote speaker, author of two books and unapologetic bourbon aficionado. He can also be found at

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