Postcardmania reached out to me recently to tell me of a social media case study of their own that generated $120,637 in sales. Case studies with metrics are hard to come by — everyone wants to tell me what they’re about to do. Very few want to tell me what they did. So, I started asking questions.
It turns out that Postcardmania, which is a full-service marketing company, but one that certainly has a direct mail bend, came up with a nice case study on increasing current customer spend. It’s not altogether a social media case study, but what they did is worth noting because social media can at least get an assist here. Here’s what they did:
For Valentine’s Day, the company sent 500 current or former customers (not prospects) a care package that included a Valentine’s Card, wax lips and a wax mustache. The card asked them to put the lips and mustache on and take a picture of themselves, post the picture to Postcardmania’s Facebook page and in return, they’d get a free copy of the Postcardmana CEO Joy Gendusa’s book about postcard marketing.
I went back and looked and it only seems that three or four customers actually posted pictures. The company reported just 20 new likes on Facebook (on a page the has over 4,100). But within a week of sending the packages, 68 customers order over $120,000 worth of marketing services.
If I had to guess, social media didn’t drive this business. But the company used a combination of thought leadership (the book), current events (Valentine’s Day), its relationship with customers established through previous work and social media (a little fun with the mustache and lips rather than just sending a card) to remind them they might need to order something.
You can slice and dice the stats a dozen ways. Honestly, 68 orders out of 500 packages isn’t an awesome conversion rate in some industries, though it might be in Postcardmania’s. The social media metrics aren’t overwhelming, either. But $120K is $120K and if sending this little Facebook gimmick invite spurred it, how can you complain?
The point here is that you can combine your social media efforts and some activation for your customers with a little off-line reminder that might just drive more business. Even if the point isn’t to do so.
Do you have some similar stories of just reminding customers you’re there? Share them with us! The comments are yours.
Have You Registered For Explore Minneapolis?
Don’t miss two days of intensive learning with some of the leading thinkers and practitioners in the digital marketing and social media marketing space. Join SME’s Jason Falls and Nichole Kelly, The Now Revolution co-author Jay Baer, Edison Research’s Tom Webster, Ad Contrarian Bob Hoffman, Scott Gulbransen, Kevin Hunt, Kipp Bodnar and more at one of the leading digital and social media marketing events of 2012, August 16-17 in Minneapolis, Minn. DON’T WAIT TO REGISTER! Seats are filling fast! Reserve yours today!
VIP Explorers Club
- How One Company is Using Random Acts of Kindness to Build Their Brand
- A Guide to Building the Best Possible Facebook Custom Audience with Jon Loomer
- How Marketing Will Change at the Incite Marketing Summit
- Book Review: ‘The CMO’s Periodic Table’ Reveals the True Elements of Marketing
- How to Use Reddit to Drive Traffic to Your Site