Letâ€™s say youâ€™re convinced of the power of social media. Youâ€™ve recognized the importance and relevance of the social media audience for your brand or organization. Youâ€™re ready to start getting involved in the conversation and developing your online brand community.
But you have no idea where to begin, or how to implement a social media strategy for your business. Youâ€™re scared that a poorly-implemented plan might backfire, costing you whatever buy-in youâ€™ve managed to achieve.
Since Iâ€™ve been working in online marketing and advertising, and talking about social media to brand marketers, these are the kinds of questions that come up most frequently. â€œIâ€™d love to get my company involved in social media, but…â€ followed by a long litany of questions about how to do it without provoking coronary-level anxiety among the people responsible for the brand.
So when Jason asked me to think about a topic to tackle here on Social Media Explorer, my first thought was â€œLetâ€™s talk about how to write a really good RFP,â€ which then expanded into â€œletâ€™s do a series.â€
Diving (Safely!) into Social Media is a four-part series aimed at other â€œsocial media explorers,â€ the people who are exploring the tools of social media, and want to bring the power of those tools to their organizations.
Part 1 is Figuring Out Where Social Fits. Weâ€™re going to be discussing laying the groundwork for introducing your brand to the social web. What is the appropriate level of involvement for your organization? What elements of social media participation will fit with your existing marketing efforts? What would constitute a sustainable strategy for your brandâ€™s social media involvement? What are the critical goals that you will need to achieve to justify a social media plan? What are the smart first steps to take? Is your corporate culture ready for social media participation? If not, what can you do to get there? Do you have a corporate/employee blogging policy?
Part 2 is Creating an Effective RFP. One of the top barriers to social media participation by brands is lack of internal time and resources to devote to it. If youâ€™re going to hire an agency or other outside vendor to assist with developing and implementing your social media strategy, creating a solid Request for Proposals is critical. With the explosion of social media (and social media â€œexpertsâ€) in recent months, an RFP can make sure that your organizationâ€™s needs and requirements are going to be handled capably.
Part 3 is Working with Partners and Vendors. Whether itâ€™s an agency providing consulting and guidance (or even full execution) or a tech firm offering monitoring or deployment solutions, outsourcing will probably be at least a part of your social media effort. Once youâ€™ve selected the right vendors, you need to know how to empower them to work effectively for your brand, without creating unnecessary brand exposure. Also, itâ€™s ultimately going to be up to you to make sure that your social media partners, your PR firm, your agency partners, and your internal marketing folks are all clear on their respective roles and responsibilities.
Part 4 is Determining Success or Failure, possibly the most important element to achieving your long-term goals. What specific ROI are you trying to achieve? What metrics are you going to be benchmarking, and how are you going to get at that data? What timeframes are realistic for achieving which goals?
So as you can see, this is going to be an information-packed and highly valuable series. Part 1 will roll out next Monday, with the remaining parts hitting your feed readers weekly. In the meantime, if there are any specific questions youâ€™d like to see addressed in the series, speak up in the comments below or shoot an email to kfrench [at] doeanderson dot com.
If youâ€™ve been exploring social media and feel like youâ€™ve got some wisdom and experience youâ€™d like to share, send me a shout out as well. Iâ€™ll be happy to include your quotes and give credit (or blame) wherever itâ€™s due.
img courtesy Flickr